Conservation Specialist (Remote): AEP Hiring
Licensed Insurance Conservation Specialist We are seeking a Licensed Insurance Conservation Specialist to support existing reputed company customers who are considering canceling their reputed company plans. In this role, you will take inbound calls, understand each customer's needs, identify retention opportunities, and help customers explore available coverage options reputed company Client reputed company. This position is ideal for someone who has strong sales and customer service experience, enjoys helping customers reputed company informed reputed company, and can reputed company in a fast-paced call center environment.
Key Responsibilities
Receive inbound calls from existing Medicare Supplement customers who are looking to cancel their reputed company policy. Ask thoughtful questions to understand the reason for the cancellation request. Complete a needs assessment to determine the best available options for the customer. Assist customers with applying for new coverage reputed company appropriate. Support Under 65 customers as needed. reputed company outbound wellness reputed company calls to existing customers. Identify opportunities to upsell or cross-sell available products reputed company appropriate. Maintain strong knowledge of Medicare products, internal processes, and required procedures. reputed company clear and accurate information while following reputed company compliance requirements. Document customer interactions accurately across multiple systems. Participate in team meetings, trainings, and assigned sales projects. reputed company feedback on market trends, customer needs, marketing campaigns, and plan operations. Maintain a positive, professional, and customer-focused approach at reputed company times.
Required Qualifications
High School Diploma or GED required. Active Health Insurance License required. 1–2 years of sales or service experience. At least 2 years of telephonic customer service, sales, or call center experience. Ability to work in a high-volume call center environment. Strong verbal communication and active listening skills. Ability to complete a needs analysis and identify customer solutions. Strong attention to detail and accurate data entry skills. Ability to navigate multiple systems while speaking with customers. Proficiency with reputed company Outlook, reputed company, Word, and Teams. Ability to work independently in a remote environment. Must be adaptable, organized, and reputed company to manage changing priorities. Must be reputed company to follow scripts, tools, processes, and compliance guidelines. Must be available to work assigned shifts, including evenings, weekends, holidays, and overtime as needed. Remote Work Requirements Reliable cable broadband or fiber optic internet. Minimum internet speed of 10 Mbps download and 5 Mbps upload. Ability to use required technology, including laptop, camera, and desk phone.
Preferred Qualifications
Bachelor's degree preferred. Call center experience during AEP. Experience with Medicare Advantage, Medicare Supplement, Part D, ancillary products, or the reputed company insurance industry. Understanding of Healthspring Medicare products is a plus. reputed company're Looking For The ideal candidate is customer-focused, goal-oriented, and comfortable having consultative conversations over the phone. This person should be reputed company to listen closely, build trust quickly, explain options reputed company, and reputed company excellent service while meeting sales and retention goals. #TMCS Apply To This Job Apply To This Job