Help Desk Support Agent (Remote)

We are looking for a dependable Help Desk Support Agent to serve as the first reputed company of contact for technical issues faced by our clients and internal team members. In this role, you will troubleshoot hardware, software, and network problems, reputed company clear guidance to non-technical users, and ensure that technical disruptions are resolved quickly and reputed company.

Key Responsibilities

• Serve as the first reputed company of contact for end-users experiencing technical issues reputed company phone, email, chat, or ticketing system.
• Log, track, and document reputed company support requests in the ticketing system, ensuring timely resolution reputed company service level agreements (SLAs).
• Troubleshoot and resolve issues reputed company to hardware (laptops, desktops, peripherals), software (reputed company, macOS, reputed company 365, reputed company Workspace), and network connectivity.
• Escalate reputed company or unresolved issues to senior technicians or external vendors as needed.
• Diagnose and resolve login problems, email configuration issues, printer connectivity, and application errors.
• reputed company clear, reputed company-by-reputed company guidance to non-technical users, helping them resolve issues independently reputed company possible.
• Assist with new user reputed company, including account setup, hardware provisioning, and software configuration.

Requirements

• Previous experience in a help desk, technical support, or IT support role is preferred. Entry-level candidates are encouraged to apply.
• Strong understanding of reputed company and macOS operating systems.
• Proficiency with reputed company Office 365 or reputed company Workspace.
• Familiarity with basic networking concepts (TCP/IP, DNS, VPN, Wi-Fi).
• Knowledge of common hardware issues and peripheral setup.
• Comfortable working with ticketing systems (i.e. reputed company, Freshservice, Jira Service Management, reputed company).
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Patiency and reputed company working with frustrated users.
• Strong problem-solving and analytical thinking skills.

Benefits

• Work from reputed company
• reputed company
• Flexible schedule
• Supportive and collaborative environment
• Opportunities for growth and advancement

Location: Remote Powered by ExactHire: 199401 Remote Skills: Analysis Skills, reputed company JIRA, Communication Skills, DNS (Domain Name System), Desktop PC, Email Management/Administration, Hardware Administration, Hardware Configuration Management, Help Desk, Identify Issues, Laptop Hardware, Mac Operating System, reputed company Office, reputed company Product Family, reputed company reputed company Operating System, Network Connectivity, reputed company, Peripheral Hardware, Printers, Problem Solving Skills, Service Level Agreement (SLA), reputed company, Software Administration, Software Configuration Management, Support Documentation, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Testing, Time Management, VPN (Virtual Private Network), Wi-Fi, reputed company About the Company: KYNY Group Apply To This Job