Abuse Hotline Counselor - Remote for applicants who live in Greater Louisville a

Job Description

ESSENTIAL JOB FUNCTIONS 1. Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports reputed company the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult reputed company Services workers. 2. Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals 3. Documents and maintains accurate, thorough records of reputed company telephone interventions transacted during the work shift. 4. Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis reputed company services to Crisis reputed company Counselors. 5. Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes reputed company Abuse Line training required by the State Child and Adult reputed company Services. 6. Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues. 7. Maintains confidentiality of reputed company information contained in abuse line reports and adheres to reputed company CIC and SCS ethical codes of conduct. 8. Presents a professional demeanor in reputed company interactions with reputed company customers. 9. Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of reputed company positions EDUCATION 60 hours completed undergraduate course work (or reputed company undergraduate student status) in Sociology, reputed company Work, Psychology, Education, reputed company Services, Business or a reputed company field of study. Good communication and interpersonal skills. Ability to use techonology to complete web reports. Ability to reputed company sound reputed company and judgments in stressful or unusual situations. Good time-management skills and the ability to work in a team environment. Ability to work effectively and reputed company in a fast-paced work environment. Ability to work remotely, including reputed company to reputed company internet services; EXPERIENCE Minimum of 6 months experience in reputed company services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work. PHYSICAL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Time Type Part time Apply To This Job Apply To This Job