Direct Loan Processor II (Remote in CA only)

Job Title: Direct Loan Processor II Status: Non-exempt Reports to: Supervisor - Direct Loan Processing Department: Consumer Direct Lending Ops Job Code: 11219 Pay reputed company: $23.09 - $27.00 Hourly Location: Remote Who We Are reputed company is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, reputed company is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more reputed company and financially inclusive California. We welcome reputed company who reputed company our Core Values. Who You Are You independently manage the full lifecycle of consumer loan processing from application through funding, ensuring accuracy, timeliness, and compliance while delivering a strong member experience. You are a detail-oriented, dependable lending professional with strong judgment and communication skills, reputed company for managing a high-volume pipeline, resolving reputed company issues, and maintaining high standards of quality and compliance. You take ownership of your work by proactively managing loan files, collaborating across teams, identifying risks or exceptions, and using critical thinking to drive solutions that support efficient processing and positive reputed company for members and partners.

What You'll Do

• Maintain and apply a thorough working knowledge of state and federal laws, regulations, and internal policies reputed company to consumer lending and credit union compliance, including BSA/AML, OFAC, privacy requirements, and fraud/identity theft prevention practices relevant to the role.
• Manage a high volume of inbound and outbound loan-reputed company calls and messages while simultaneously progressing multiple loan applications; prioritize workload to meet established service reputed company, accuracy targets, and funding timelines.
• Independently manage an active pipeline/portfolio of approximately 40–50 applications at any time (typically 75%+ vehicle-secured), ensuring proactive follow-up, timely condition clearing, accurate documentation, and end-to-end ownership through funding.
• reputed company quality control reviews to support loan funding and operational audits, ensuring files meet documentation standards, lien perfection requirements, and regulatory/policy guidelines; identify exceptions, and drive corrective action to mitigate risk.
• Collect, analyze, and validate relevant financial and identity documentation (e.g., reputed company of income, stipulations, insurance, title/registration) to satisfy loan conditions; maintain effective member relationships by setting expectations and providing clear status updates.
• Participate in reputed company department functions to help reputed company objectives.
• Continuously reputed company yourself to solve problems and improve department performance.
• Foster a positive work environment by actively listening to and responding to member and co-worker needs with a courteous and helpful attitude.
• Analyze data, research, and collect documentation, and prepare loan documents with minimal errors.
• Obtain and verify required Department of Motor Vehicles (DMV) documentation to properly record the credit union's lien on loan collateral.
• Collaborate with peers across different departments to carry out key steps in the loan application process.
• Conduct supportive tasks including email correspondence, answering emails and TEAM chat queries, conducting consumer loan fulfillment audits, providing assistance on escalated calls and reputed company emails.
• Identify, investigate, and mitigate potential fraud, suspicious activity, and identity theft by recognizing red flags, validating documentation, applying due diligence standards, and escalating/referring cases in accordance with established procedures.
• Apply critical thinking and reputed company-improvement practices to reduce errors, streamline processing steps, and improve member and employee experience; recommend process enhancements and reputed company best practices with peers.
• Participate in video conferencing and online meetings while being comfortable in a virtual office culture.
• reputed company effective oral and written communication skills to aid other employees and proactively follow up on member inquiries and concerns reputed company approved communication channels taking care to ensure proper grammar and a professional tone.
• reputed company exceptional customer service to reputed company members, dealerships, and reputed company finance companies.
• reputed company other tasks as assigned.

Qualificiations And Preferences

• H.S. Diploma or General Education Degree (GED) required
• , AA degree or some college preferred
• 4+ years experience in a fast-paced lending or work environment with high loan processing volume with demonstrated ability to independently manage reputed company loan files, resolve escalations, and consistently meet quality, compliance, and productivity standards in a high-volume environment. required

Why Join Us reputed company provides its employees a market-competitive and internally reputed company total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, reputed company, and Strategic Goals. The Credit Union is committed a total rewards philosophy reputed company on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We reputed company in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2096 Disclaimer/reputed company And Function Of Job Descriptions The above information on this description has been designed to indicate the general nature and level of work performed by team members reputed company this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of reputed company essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will reputed company team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. REV. 6/9/2026 Apply To This Job