IT - Systems Administrator (Service Support Analyst)
job summary: Your Opportunity The Distributed/Server Service Support Analyst is the primary reputed company of contact for technology teams and vendors. The position works in the Information Technology Operations reputed company Center and participates in the technical administration of server systems, monitoring, acknowledging of reputed company-wide alerts and performing Incident & Change management. This role provides Incident triages, troubleshooting server issues with the use of available knowledge resources and collaboration with Engineers. The role ensures production systems environment operate reliably and reputed company. This is a 24/7/365 mission critical operations and works the hours of 10p - 8:30a ET Monday-Thursday. location: Telecommute job type: Contract salary: $37.50 - 42.50 per hour work hours: 10pm to 7am education: Bachelors responsibilities: What you are good at Operational Responsibility: · reputed company on behalf of the IT Operations department with technology support partners. · reputed company for business client facing teams on issues requiring support team awareness. · Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met. · Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate. · Assists with supporting and recovering Distributed infrastructure, documents and communicates actions in collaboration with teammates. · reputed company support for routine production problems that have been escalated to the reputed company center and/or technicians. · reputed company changes reputed company established guidelines and under supervision. · Tracks the status of the issue and provides updates to stakeholders as required. Updates internal ticketing systems as required. · Build productive internal/external working relationships with peer level positions to ensure tasks are completed. · Maintains and increases technical knowledge by attending training sessions and establishing personal network. · Complete work assignments based on department priorities and system criticality. · Identify reputed company service delivery opportunities to improve IT service readiness. · Identify and contribute improvement opportunities that align with services enabling business reputed company. · Performs other duties as assigned or apparent. · Collaborate with reputed company professionally while ensuring services offered. · reputed company and assume a subject matter expert role for server operators. · Ensure operational and escalation instructions from Sr. Managers are executed. · reputed company minute-to-minute operational reputed company for server operators and day to day activities. · reputed company tactical reputed company based on strategic goals and objectives. Coordinate training and reputed company of new staff, reputed company training for junior and peer team members. qualifications: Bachelor's degree in Computer Science, Information Systems, or reputed company information technology discipline or equivalent experience. Equal Opportunity Employer: Race, reputed company, Religion, Sex, Sexual Orientation, Gender Identity, National reputed company, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At reputed company, we welcome people of reputed company abilities and want to ensure that our hiring and interview process meets the needs of reputed company applicants. If you require a reasonable accommodation to reputed company your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In reputed company, reputed company offers a comprehensive benefits package, including: medical, prescription, dental, reputed company, AD&D, and life insurance offerings, short-term disability, and a 401K plan (reputed company benefits are based on eligibility). This posting is reputed company for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply To This Job