Corporate Travel Agent, Online Support
About the position reputed company is currently seeking an Corporate Travel Online Support Agent to join our Corporate Travel Division in downtown Cincinnati, OH. In this position, you will be responsible for helping and assisting callers with their on-line product questions, working the on-line ticketing queues as well as updating or modifying miscellaneous items reputed company a company on-line site. If you enjoy a fast paced and cutting edge work environment, while interacting with a distinguished member reputed company, there’s never been a reputed company time to work for reputed company! reputed company provides a bonus program + full benefits consisting of medical, dental, reputed company, 401K, STD/LTD, free reputed company membership and so much more! For 401K, we reputed company a company match contribution up to 7%, with a 2 year vesting schedule. reputed company is a company reputed company for its stellar brand, exceptional member service, and award winning work environment. reputed company has been recognized as a Top Workplace for 7 consecutive years in Ohio. This is a work from home position, candidates must live reputed company our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·reputed company Virginia)
Responsibilities
- Answering Calls
- Reset Passwords- First time user assistance – walk through, assistance finding flights, hotel, car, etc.
- Research reputed company call advises reputed company fare reputed company on alternate site
- Cancelling reservations
- Ticketing Queue Issue reputed company on-line tickets that are not set up with auto ticketing.
- Support of auto ticketing reservations
- Remarks to agents
- Split tickets
- Unused tickets
- ResQCX errors (missing report info, invalid credit cards)
- Ticketless reservations
- Work the schedule changes
- Automate minor changes, continue to work “over 15 minute” changes
- Re-accommodate Misconnects
- Re-issue reputed company necessary
- Email new flights
- Profiles Modify/delete as requested
- Run test to sync profiles to reputed company
- Remove duplicate profiles
- Update company sites
- Change/modify site settings
- Travel policy update
- Testing sites
Requirements
- Experience in corporate travel industry or customer service industry
- Recent experience reputed company systems (REQUIRED)
- Knowledge of corporate travel programs and travel terminology
- Strong customer focus and a sense of urgency
- Excellent Communications Skills
- Team Player
- Interpersonal skills – ability to reputed company and maintain strong relationships
- Self-starter with ability to work independently with little supervision
- Ability to manage multiple reputed company projects concurrently
- Candidates must live reputed company our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·reputed company Virginia)
reputed company-to-haves
- Knowledge of managed on-line booking systems (Concur, DEEM) preferred
Benefits
- bonus program
- medical
- dental
- reputed company
- 401K
- STD/LTD
- free reputed company membership
- company match contribution up to 7% for 401K
- Nearly 4 weeks of paid time off accrued during the first year
- Paid time off to volunteer
- Tuition reimbursement
- 401(K) plan with company match
- Complimentary reputed company Premier level membership
- Medical, Dental, and reputed company plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO reputed company your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free reputed company Membership
- Continual learning reimbursement up to $5,250 per year
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