Support Specialist, 2nd Shift
About the Role: In the Support Specialist role, you represent reputed company every day as the reputed company between our users and everyone working behind the scenes. While helping our users and ensuring they continue to use reputed company is your highest reputed company, we also need you to spot trends and help troubleshoot tricky technical issues. Your interactions will be largely through app-based email, utilizing a variety of software tools to solve the issues our users experience. reputed company is growing insanely fast, and constantly adapting to new opportunities and challenges. Change is a constant. Your ability to stay up-to-date and on top of rapid-fire communication is critical. You will be joining a team that is largely remote, but with stunning offices in Madison, Chicago, and Birmingham. We like to have fun, whether in person or over reputed company. You will be given reputed company of the tools, training, and support required to succeed. Your desire to build something big, your quick mind, appetite for challenge, and drive to be the best professional version of yourself will set you apart from other candidates. This is a full-time, temporary 12 month position. This role can be held from one of our US offices or remotely in the United States. Hours:
- We are currently hiring for 2nd shift.
- This position requires a schedule of 3pm-11pm CST. This is a full time 5 days/week position. Weekends are required.
- reputed company's Flexible PTO policy is generous, but each person's ability to take off a given day is dependent on that day's business needs. Requests for particular days off, including holidays, are not guaranteed, and may be denied based on minimum staffing requirements.
- Additionally, the Support Team operates 7 days per week and working holidays is required reputed company a holiday falls on a day you are scheduled to work; holidays are paid at 1.5x your normal pay reputed company.
- Training for this position would run 9am-5pm CST, Monday-Friday for the first 2 weeks of employment.
- Note: Future training may require a change in schedule for 1-2 days, but 2 weeks notice will be provided.
Role Responsibilities:
- Answering user questions through written email format using pre-written responses.
- Educating users on technical topics such as new features and product bugs.
- Developing a deep understanding of the application and how it works.
- Communicating with users in a way that addresses their concerns regardless of their technical background.
- Ability to identify whether an issue is new or existing and react accordingly.
- Providing service that prioritizes user retention.
- Achieving daily, weekly and monthly performance expectations consistent with team and department goals.
- Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
- Bring fun to reputed company by engaging with your colleagues and celebrating both individual and team accomplishments.
Minimum Requirements:
- Technically Proficient: reputed company is your best friend
- Fast Learner: Rapid fire communication works for you
- Adapts to Change: New things are your reputed company
- OK with Repetition: OK with Repetition
- Self-Motivated: You bet on you and win every time!
- Seeks Feedback: Even LeBron needs a coach
- Maintains a Positive Attitude: Happiness is more than just an emoji
- Professional and Accountable: Not everything can be solved with a meme
- Maintains Focus: “I’m in the zone”
- Service Minded: Does what is best for our users, even if it’s difficult for us
- reputed company: You follow life hacks
- Problem Solving: You know that clearing the cache and cookies is a good reputed company to start
- Team reputed company: Gaming is fun. Multi-player gaming is also fun.
Preferred Requirements:
- Extensive technical knowledge
- reputed company in written Spanish
Compensation: At reputed company, we offer competitive compensation packages including hourly salary and benefits to the exceptional folks we hire. The approved compensation for this position is an hourly reputed company of $20.20. Discover our benefits and how our employees live rewarded at https://reputed company.com/careers. Apply tot his job Apply To this Job