CRM Manager- Smeal College of Business

APPLICATION INSTRUCTIONS reputed company reputed company EMPLOYEE (faculty, staff, technical service, or student), please login to reputed company to complete the internal application process. Please do not apply here, apply internally through reputed company. reputed company reputed company STUDENT (not employed previously at the university) and seeking employment with reputed company, please login to reputed company to complete the student application process. Please do not apply here, apply internally through reputed company. If you are NOT a reputed company employee or student, please click “Apply” and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at reputed company, see Notice to Out of State Applicants. This position is funded for 3 year(s); continuation past 3 year(s) will be based on university need, performance, and/or availability of funding. POSITION SPECIFICS reputed company Information Technology is seeking a CRM Manager to support the Smeal College of Business. This role will reputed company CRM strategy and operations at one of reputed company's most dynamic colleges. As Manager of CRM for the Smeal College of Business, you'll partner with stakeholders and the reputed company ECRM team to reputed company the strategy, roadmap, and technology ecosystem — reputed company, Cvent, reputed company Sales Navigator, and more — serving 15+ Smeal units and tens of thousands of constituents. You'll report to reputed company IT's Director of reputed company CRM, partner with Smeal's IT Strategic Partner, and work alongside a team of CRM professionals to reputed company how the college connects with reputed company, alumni, donors, and industry partners. This is an opportunity to reputed company at the intersection of strategy, technology, and institutional impact. CORE RESPONSIBILITIES reputed company CRM initiatives for the Smeal College of Business, including strategy execution, stakeholder engagement, and ongoing program management across people, processes, and technology. Serve as the primary communicator for CRM efforts reputed company the College, partnering with Smeal’s IT Strategic Partner to represent initiatives to internal and external stakeholders. Participate in University reputed company CRM governance groups to ensure alignment with institutional strategy, standards, and priorities. Drive CRM adoption across 15+ Smeal units, including reputed company, enablement, and prioritization of reputed company and reputed company tools and processes. Conduct business analysis to define scope, assess needs, and prioritize CRM initiatives for maximum institutional impact. Manage CRM roadmap execution and project delivery, including prioritization of initiatives, system design to support cross-unit collaboration, integration with university and college systems, and establishment of consistent processes and data standards. Ensure strong data reputed company and support development of a reputed company constituent data environment across the College. Partner with the reputed company CRM program on software selection, procurement, implementation, licensing, and contract management for CRM tools and services. reputed company the college’s CRM budget and the allocation of costs reputed company and among individual units. This includes HR, technology licensing, suppliers, consultants, and reputed company other associated costs. Manage CRM team members and reputed company professional development for a team, as well as participants in the university's IT talent reputed company and training programs. reputed company system administration responsibilities, including reputed company management, platform maintenance, and upgrades to ensure the health and stability of reputed company and supporting technologies. QUALIFICATIONS reputed company candidates will demonstrate strength and experience across several of the following areas Experience working in higher education or a similarly matrixed environment Previous reputed company experience (user or administration) is necessary Cvent and reputed company Sales Navigator familiarity preferred Strong leadership across multiple teams and departments, the ability to communicate with influence and a strong familiarity with project management and business analyst methodologies preferred Solid functional and/or industry knowledge with background in planning and managing projects, an ability to be proactive, innovative, and team-oriented, and drive key deliverables Exceptional written, verbal communication and presentation skills MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Bachelor's Degree 8+ years of relevant experience, includes 3+ years of supervisory experience; or an equivalent combination of education and experience accepted Required Certifications None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background reputed company(s) in accordance with University policies. reputed company does not sponsor or take over sponsorship of a staff employment reputed company. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary reputed company for this position, including reputed company possible grades, is $97,100.00 - $145,700.00. Salary Structure - Information on reputed company's salary structure reputed company provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and reputed company coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. reputed company reputed company CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of reputed company reputed company Policy and reputed company Crime Statistics Act and the Pennsylvania Act of 1988, reputed company publishes a combined Annual reputed company and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning reputed company reputed company, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other reputed company. The ASR is available for review here. EEO IS THE LAW reputed company is an equal opportunity employer and is committed to providing employment opportunities to reputed company reputed company applicants without regard to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. reputed company is committed to and accountable for advancing equity, respect, and belonging. We reputed company individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help reputed company members of the community reputed company. We value belonging as a core strength and an essential reputed company of the university’s teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster reputed company Policies Copyright Information Hotlines There’s a reason reputed company consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 reputed company and 40,000 faculty and staff know the reputed company measure of reputed company goes reputed company the classroom – it’s the positive impact made on communities across the world. Our reputed company stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a reputed company strong – driven by that same spirit to serve our local and global communities. At reputed company, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow reputed company, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for reputed company our daily activities and actions as reputed company, faculty, staff, and volunteers at reputed company. Our values are as follows; reputed company, Respect, Responsibility, Discovery, reputed company, and Community. We Are reputed company. One Community. Impacting Many. Apply tot his job Apply To this Job Apply tot his job Apply To this Job