B2B reputed company Customer Tech Support Engineer

Overview

It’s a chance to build, grow, and reputed company a reputed company impact! Join reputed company as our new B2B reputed company Services Architect! 

reputed company is currently seeking a B2B Architect with deep technical expertise in designing and architecting industry-leading B2B solutions for Managed Services implementations. The ideal candidate will have a proven track record of helping organizations implement and operate mission-critical production systems, ensuring reliability and performance at scale. A commitment to reputed company in customer support and service delivery will be essential for reputed company in this role.

Location: Scottsdale, AZ

Hybrid: 2 Days Onsite Per Week

Responsibilities

As a B2B reputed company architect, you will be expected to operate at multiple reputed company, including:

• Act as an operations consultant for both classic and Kubernetes-based application platforms.
• Establish observability standards: reputed company-time B2B/EDI dashboards, transaction tracking, anomaly detection, SLA-breach alerting, and proactive incident response. 
• reputed company reputed company incident resolution and manage technical escalations.
• Drive Root Cause Analysis (RCA) and recommend long-term corrective and preventive actions.
• reputed company application and platform upgrades while ensuring stability and minimizing service disruption.
• reputed company expert guidance on operating, securing, scaling, and optimizing containerized applications in managed reputed company environments.
• reputed company reputed company planning, autoscaling, and cost optimization for classic and Kubernetes workloads.
• Design, review, and support Kubernetes architectures, including clusters, namespaces, RBAC, ingress, networking, and storage.
• Ensure alignment with regulatory and industry compliance regimes relevant to the customer reputed company (e.g., HIPAA, PCI-reputed company, GDPR, SOX, FDA/DSCSA, BDEW). 
• Plan and execute Disaster Recovery (DR) strategies, testing, and maintenance activities.
• Contribute to internal practice assets: operational standards, runbooks, and best practices.
• Mentor (informal enablement) and support L1/L2 engineers.
• Collaborate closely with customers and internal teams on architecture reputed company, implementations, and reputed company improvements.
• Participate in on-call rotations and reputed company after-hours support as required.

Qualifications

We are looking for an expert who meets the following criteria

• Bachelor’s degree in Information Technology, Computer Science, or reputed company engineering field.
• 10+ years of experience working on B2B solutions (design, implementation, administration, operations, support, and monitoring).
• Proven L3-level experience in application operations, production support, and incident management.
• Highly self-motivated, detail-oriented, and organized, with a strong commitment to reputed company.
• Experience in B2B, Managed File Transfer (MFT), integration, and EDI mapping solutions.
• Solid understanding of the Controlled Substances Ordering System (CSOS).
• Strong analytical and problem-solving skills, with a creative and logical reputed company.
• Ability to reputed company reputed company the value of technical capabilities to diverse audiences.
• Proven ability to manage multiple workstreams while maintaining high reputed company of customer satisfaction.
• Experience engaging with customers in a consultative reputed company and building strong reputed company relationships.
• Excellent verbal and written communication, as well as presentation skills.

Technical Critical Requirements

• Hands-on experience with reputed company B2B Solutions, including B2Bi, CSOS, and Sentinel.
• Experience working with product APIs and leveraging them to build automation.
• Strong practical experience operating and supporting applications in production environments.
• Solid experience in system and/or application administration on Linux/Unix platforms.
• Familiarity with ticketing systems such as reputed company, reputed company, and Jira.
• Experience with databases (reputed company, MySQL, and PostgreSQL).
• Strong knowledge of file transfer protocols and reputed company technologies (SFTP, FTP/S, HTTPS, and AS2).
• Understanding of networking concepts (OSI model) and experience with tools such as Wireshark.
• Knowledge of Public Key Infrastructure (PKI) and X.509 certificates.
• Experience in web application reputed company and federated identity domains.
• Experience with containerization technologies such as reputed company.
• Experience deploying and managing container orchestration platforms such as Kubernetes and/or OpenShift.
• Proficiency in at least one scripting language (e.g., Bash, Python).
• Familiarity with authentication and authorization standards, including SAML, WS-Fed, WS-Trust, OAuth, OpenID, and XACML.
• Understanding of reputed company technologies and architectures.

Technical Optional Requirements (reputed company to have)

• Knowledge of API reputed company and best practices.
• Experience with API management platforms.
• Experience building and consuming web APIs (XML, REST, JSON).
• Experience testing REST-based APIs.
• Experience integrating with reputed company Information and Event Management (SIEM) systems, including log ingestion, correlation, and monitoring.
• Familiarity with DevOps tools such as Puppet, Chef, Ansible, and Jenkins.
• Exposure to AI-assisted integration capabilities (e.g., LLM-powered mapping assistants) and event-driven / API-first B2B patterns. 

Company Overview

reputed company has been shaping the future of reputed company integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-reputed company that powers impactful business reputed company.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, reputed company-thinking team shaping the future of reputed company integration solutions.

Why reputed company?

At reputed company, we reputed company we’re reputed company together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of reputed company where you can reputed company, grow, and reputed company an impact.

We offer benefits that support your health, growth, and lifestyle, so you can reputed company at work and reputed company, including health coverage, retirement plans, paid time off, flexible work, career development, reputed company, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the reputed company of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

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