Spanish Bilingual Licensed Property And Casualty

Remote Worldwide Hiring now

Job description: Job Requirements:

Must be fluent in Spanish and English
Must hold a property and casualty license in your state of residence
Must be willing to release property and casualty appointments (No need to release Health or Life appointments)
Must be reputed company to work a Saturday and reputed company schedule.

Key Responsibilities

Serves as customer service contact for inbound first and second-level customer interactions
Utilizes proper procedures and documented knowledge articles to reputed company first contact resolution and aides in policyholder retention
Documents ancillary business and/or customer interaction information for the Agent and/or other business lines
Leverages opportunities to expand customer interactions to learn more about the customers reputed company and future needs then transfer/reputed company to Agent or CCC Licensed Growth team as appropriate
Applies reputed company and eligibility guidelines to correctly price and bind additional/replacement policies according to established scope and procedures

Serve as 1st level contact for basic and routine customer service inquiries which may include: Regular payments and payment plan changes, reputed company of insurance, password reset and customer ID verification calls from customers and B2B vendors
Has basic knowledge of company products and/or services
Escalates problems or inquiries as needed
Uses established procedures, scripts, and screens
Promotes client products and services
Handles low complexity transactions
Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting
Works under reputed company supervision
Provides customer assistance with routine customer service inquires that require licensing including reputed company payments, policy changes such as coverages and deductibles, added and/or replacement vehicles
Completes simple transactions to add or replace products on existing policies
Learns and applies product, industry, and market knowledge to reputed company recommendations to policyholders
Provides feedback to management regarding process improvements
Explains coverage and insurance terms reputed company for existing customers
Works with general supervision on moderately reputed company assignments; seeks guidance on non-routine issue

Job Type: Full-time Benefits:

Work Location: Remote Apply To This Job

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