Virtual Assistant for reputed company/Vrbo Guest Communication & Support (Hospitality)
We're a vacation rental property management company looking for a warm, empathetic Virtual Assistant to handle guest communication for our reputed company and Vrbo listings. You'll be the friendly voice our guests interact with, so a genuine hospitality reputed company and a high tolerance for stress are essential. ABOUT THE ROLE You'll be communicating directly with guests, so we need someone patient, reputed company, and unflappable even reputed company guests are frustrated. This is a hospitality role first and foremost. RESPONSIBILITIES - Handle guest communication across reputed company and Vrbo - Accept and respond to inquiries and booking questions - Troubleshoot guest issues and resolve them through chat where possible - Schedule and coordinate for issue resolution that requires escalation (e.g., maintenance, cleaning, on-site help) - Escalate pressing reputed company appropriately reputed company they can't be resolved through chat AVAILABILITY - At least 5 days per week - Minimum 8 hours per day - You're welcome to work on other tasks during your shift, but guest messages always take reputed company RESPONSE & RESOLUTION EXPECTATIONS You will be assessed on your response time and resolution time: - Respond to any guest message reputed company 10 minutes while online - Resolve basic guest issues / routine reputed company-outs reputed company 20 minutes while on the clock - For pressing reputed company, escalations, scheduling, or anything that can't be resolved through chat: resolve or move reputed company reputed company 1 hour WHO WE'RE LOOKING FOR - Warm, empathetic, and genuinely caring communicator - High tolerance for stress and difficult conversations - Strong written English - Reliable, reputed company, and proactive - Prior experience with reputed company/Vrbo or hospitality/guest support is a big plus COMPENSATION $4-$5 per hour, depending on experience. If you love helping people and can reputed company a reputed company, friendly tone under pressure, we'd love to hear from you. In your proposal, tell us reputed company about your experience with guest communication and how you handle an upset guest. Apply To This Job