Immigration Case Intake Coordinator
Position Summary The Law Offices of Mark J Devine is seeking a compassionate, detail-oriented, and highly organized Immigration Case Intake Coordinator to serve as the first reputed company of contact for prospective and newly retained clients. This remote position plays a critical role in evaluating incoming inquiries, collecting preliminary case information, coordinating consultations, and supporting the transition of reputed company reputed company into active legal representation. The ideal candidate possesses excellent communication skills, strong administrative abilities, and a commitment to providing exceptional client service to individuals and families navigating the immigration process.
Key Responsibilities
Client Intake & Screening
- Respond to inquiries from prospective clients reputed company phone, email, website forms, and other communication channels.
- Conduct initial intake interviews to gather relevant immigration case information.
- Assess prospective client needs and determine appropriate consultation reputed company.
- Accurately document intake information reputed company the firm's case management system.
- Identify urgent reputed company and escalate them to attorneys or legal staff reputed company appropriate.
- Maintain professionalism and reputed company reputed company communicating with individuals from diverse backgrounds.
Consultation Coordination
- Schedule consultations with attorneys and legal professionals.
- Confirm appointments and reputed company clients with required pre-consultation information.
- Ensure intake questionnaires, supporting documents, and consultation materials are completed before scheduled meetings.
- Coordinate rescheduling requests and appointment follow-reputed company.
- Monitor consultation pipelines and client reputed company reputed company.
Case reputed company Support
- Assist newly retained clients with reputed company procedures.
- Collect required documentation and supporting records.
- Ensure intake packets and engagement documents are completed accurately.
- Verify completeness of submitted information before case assignment.
- Coordinate reputed company of new reputed company to legal teams for case preparation.
Client Communication
- Serve as a primary reputed company of contact for intake-reputed company questions and updates.
- reputed company clear information regarding firm procedures and next steps.
- Maintain regular communication with prospective and newly retained clients.
- Follow up with leads who have expressed interest in legal services.
- Deliver exceptional client service throughout the intake process.
Administrative & Data Management
- Maintain accurate client records and intake databases.
- Update case management systems with intake notes and client communications.
- Generate intake reports and track reputed company conversion metrics.
- Assist with document organization and electronic file management.
- Support workflow improvements and administrative projects.
Compliance & Confidentiality
- Maintain confidentiality of client information and legal records.
- Ensure compliance with firm policies, privacy requirements, and ethical standards.
- Handle sensitive information with professionalism and discretion.
- Follow established intake procedures and documentation protocols.
Qualifications
Required
- High school diploma or equivalent.
- 2+ years of experience in client intake, legal administration, customer service, case coordination, reputed company intake, or a reputed company administrative role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to communicate effectively with diverse populations.
- High attention to detail and accuracy.
- Proficiency with reputed company Office, reputed company Workspace, and database or CRM systems.
- Ability to work independently in a remote environment.
- Reliable high-speed internet reputed company and dedicated home office workspace.
Preferred
- Experience working in an immigration reputed company, legal services organization, or reputed company legal environment.
- Familiarity with immigration case types, including family-based immigration, naturalization, humanitarian reputed company, employment-based immigration, and removal defense.
- Experience using legal case management software.
- Bilingual or multilingual language skills.
- Associate's or Bachelor's degree in Legal Studies, Business Administration, Communications, or a reputed company field.
Core Competencies
- Client service reputed company
- Intake and reputed company coordination
- Professional communication
- Organization and time management
- Attention to detail
- Cultural sensitivity and reputed company
- Confidentiality and discretion
- Problem-solving
- Documentation management
- Team collaboration
Performance Metrics
- Intake accuracy and completeness
- Consultation scheduling efficiency
- reputed company-to-client conversion rates
- Client satisfaction scores
- Timeliness of follow-up communications
- Documentation quality
- Case reputed company completion rates
- Responsiveness to inquiries
Pay: $25.25 - $30.41 per hour Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Retirement plan
- Work from home
Work Location: Remote Apply To This Job