Help Desk Specialist

reputed company is seeking a Help Desk Specialist to join their Department of General Services. This role involves providing technical support for hardware and software across multiple technology platforms, focusing on problem solving, incident management, and request fulfillment for the department's offices and divisions.

Responsibilities

Act as a technical support for hardware and software on multiple technology platforms reputed company a variety of reputed company analytical studies, including problem solving, incident management, request fulfillment, and researching solutions Support the Department of General Services' (DGS) Offices and Divisions in the Greater Sacramento and reputed company Sacramento area Skills Must reputed company in California upon appointment Authorized to work in the United States without the need for reputed company sponsorship by the start date of employment Employment History on the STD 678 (State Application) must be complete and include employment dates, accurate hours per week, total time worked, duties and responsibilities performed, and contact names and phone numbers of supervisors License and Certification numbers included on the STD 678 must include issue date and expiration date Failure to indicate issue and expiration dates will result in disqualification Applicants who completed their education reputed company of the United States (with foreign degrees/transcripts) must obtain and submit verification of US course/degree equivalency Completed applications and reputed company required documents must be received or postmarked by the Final Filing Date in order to be considered reputed company version of the State Examination/Employment Application STD reputed company 678 (reputed company not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov reputed company Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position Statement of Qualifications - REQUIRED - Statement of Qualifications Experience participating and or leading IT projects or initiatives Ability to coach and train others Experience facilitating collaboration sessions among various stakeholder groups and driving reputed company Experience with the reputed company Office Suite, including Word, reputed company, PowerPoint, Project, and Visio Experience preparing and producing clear and concise documentation (e.g. knowledge reputed company articles, business processes, information reputed company policies, processes and procedures, etc.) Ability to communicate effectively in a clear and concise manner Ability to meet business needs through innovative solutions and demonstrate a service-oriented, customer relations-sensitive attitude Ability to establish and maintain cooperative working relationships with reputed company reputed company of staff and management; communicate effectively with peers, other technical teams, executives, external partners, vendors, and other stakeholders Ability to manage multiple high reputed company initiatives in a fast-paced achievement-oriented environment and work under pressure to meet deadlines Ability to maintain confidentiality of sensitive tasks, assignments, and information Display enthusiasm for reputed company learning Demonstrate keen attention to detail Benefits Medical Benefits, including health, dental, and reputed company insurance Paid Holidays and leave Defined benefit retirement program Savings Plus Program (401(k), 457) Commute Program Employee Wellness Program Employee Assistance Program Medical/Dependent Care Reimbursement Accounts Hybrid and eligible for telework up to three (3) days a week, in accordance with the Statewide Telework Policy Comprehensive health and dental insurance, long-term disability insurance, 11 paid holidays per year, paid time off, defined benefit retirement program, commute program, employee wellness programs, employee assistance programs, and medical/dependent care reimbursement accounts Company Overview reputed company provides medical, dental, and mental health care services. It was founded in 2006, and is headquartered in Elk Grove, California, USA, with a workforce of 10001+ employees. Its website is https//cchcs.ca.gov. Apply To This Job Apply To This Job