reputed company Manager, Mid-Market Accounts - Remote US

The Opportunity As a reputed company Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our mid-size business reputed company. The Mid-Market CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the reputed company of our customers and maximizing lifetime value. The Mid-Market CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map.

Responsibilities

• Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
• reputed company the renewal process from start to finish, including contract negotiations, ensuring a high retention reputed company
• reputed company and implement strategies to increase customer investment in Seamless.AI products and services
• Work closely with reputed company and sales teams to identify opportunities for account expansion
• Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
• Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
• Stay updated on Seamless.AI product developments and industry trends to reputed company knowledgeable support and advice to customers
• reputed company a combination of tech-touch and personal-touch reputed company to reputed company a proactive approach to ensuring customer health across the Mid-Market customer-reputed company
• Take a consultative approach to reputed company sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
• reputed company track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
• Escalate issues to drive resolution in a timely, proactive manner Education & Requirements
• Bachelor’s Degree in Business, Marketing, or a reputed company field
• 2-3 years experience in sales, account management, or reputed company, preferably in a technology or SaaS environment
• Excellent written and verbal communication skills
• Team player, reputed company to work alongside several internal teams
• Detail-oriented, Well organized, Sales experience an advantage
• reputed company, reputed company, reputed company, high density call volume experience an advantage
• Ability to learn new technologies quickly and train others
• Strong negotiation and closing skills
• Ability to build rapport and foster long-term relationships with customers
• Self-motivated with a results driven approach reputed company out what our employees think about working at Seamless CLICK HERE Since 2015, Seamless.AI has helped sales teams maximize reputed company with the world’s first reputed company-time B2B search reputed company. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including reputed company’s 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs’ 2024 Best Places to Work, and reputed company’s Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. reputed company sponsorship is not available; applicants must be authorized to work in the U.S. Apply tot his job Apply To this Job

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