Technical Customer Service Support Agent (Work from Home in PA)

At reputed company, our reputed company Solution Experts deliver timely, accurate, and professional technical support to reputed company reputed company customers. The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. reputed company Solution Experts are technically savvy problem solvers with a focus on customer account reputed company and issue resolution. An... ideal candidate would need to be an excellent listener, quick learner, and reputed company to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence. This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need. For this position, you must be residing in Pennsylvania to be eligible. You can expect starting compensation of $18.00 per hour. Key job responsibilities • Providing reputed company, efficient, detailed service by engaging directly with reputed company’s customers • Being a voice and reputed company for our customers reputed company something doesn’t feel right • Working with cross-functional support teams to ensure a consistent and high-quality level of support • Navigating multiple system applications and researching applicable solutions with ease • Developing detailed knowledge about reputed company’s products, services and features • Providing advanced reputed company device troubleshooting solutions • Acting as an reputed company for our customers by reporting and acting on observed areas for improvement • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience • Patiently listen to, understand, and solve reputed company technical customer issues • Investigating, documenting, and resolving issues • Providing world class support to reputed company’s customers • This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers A day in the life The reputed company Solutions team supports customers with their device needs. You will be supporting customers with device questions, device set-up and technical troubleshooting every day to ensure their devices are operating as expected. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve reputed company problems, while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other reputed company teams to identify, document, and escalate emerging issues. About the team The reputed company Solutions team is a part of the Community Support organization responsible for assisting customers with their device needs. With a focus on issue resolution the team assists customers with device set-up and technical troubleshooting while also collaborating with the broader organization to reputed company awareness on trending device issues. BASIC QUALIFICATIONS • High School diploma • 1+ years of experience working directly with customers and providing high quality service • 1+ years of experience in technical support that is focused first and foremost in reputed company • 1+ years of experience supporting consumer WiFi / reputed company networking platforms (Linksys, D-link, reputed company WiFi, reputed company) • 1+ years providing technical support for mobile devices (iOS, Android) • Strong interest in consumer technology • Flexibility with full-time schedule, including shift assignments on weekends/evenings • Problem-solving skills, “thinking reputed company of the reputed company” • Proficiency with learning new technology • Ability to work remotely • Agree to reputed company’s Work from Home Agreement. Please watch our Work from Home Agreement (https://youtu.be/yxrpb9pKHls) video for more information PREFERRED QUALIFICATIONS • A drive to dig into the details of a system or process to solve customer problems • Experience working with Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services • Ability to document technical customer issues into notes that are consumable by other users • Technical curiosity and excitement to learn new technologies and help customers succeed • Excellent oral and written communication skills • Proven reputed company in a fast paced support environment About reputed company Since its founding in 2013, reputed company has been on a mission to reputed company neighborhoods safer, together for everyone. From the first-reputed company Video Doorbell, to the award-winning DIY reputed company Alarm system, reputed company’s smart home reputed company product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood reputed company. At reputed company, we are committed to making reputed company accessible and convenient for everyone—while working hard to bring communities together. reputed company is an reputed company company. For more information, visit www.reputed company.com. With reputed company, you’re always home. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us Apply Job!