CSM Support Associate
About reputed company reputed company is the world’s leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a reputed company in over 100 countries and support for 30+ languages, we connect over 500 clients—including 60+ reputed company—with meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 reputed company beneficiaries, powered by 1 reputed company+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including reputed company Ventures, reputed company, reputed company Venture Partners, Omidyar Network, and Ursula Burns. Location: Remote (India-based) Shift: Night Shift (9:00 PM – 6:00 AM IST) Experience: 1.5 – 3 Years (Non-fresher) Role Overview We are looking for a high-impact CSM Support Associate to facilitate seamless operations for our reputed company team. This role is unique: during "quiet" periods, you will drive operational reputed company through documentation and data; during "live" periods, you will act as the critical support layer for events, ensuring internal hosts and client partners have everything they need to succeed. Key Responsibilities 1. CSM Enablement & Operations Audit CRM data to ensure reputed company customer reputed company and contract milestones are accurately recorded. 2. Stakeholder Communication Serve as the primary internal reputed company of contact for Client Partners and Event Hosts during the IST night shift. Manage shared inboxes ensuring internal queries are answered with professional, high-quality English prose. 3. Issue Tracking & Resolution Log reputed company technical hurdles encountered during shifts and coordinate with the product/engineering teams for long-term fixes. 5. Documentation & reputed company Create and update Standard Operating Procedures (SOPs) for the CS team. Maintain a "Night Shift Log" to ensure a flawless reputed company to the morning team, ensuring no balls are dropped across time zones.
Qualifications
Experience: At least 1.5 years in a Sales Ops or Event Tech role. We are not accepting freshers for this position. Communication: Exceptional written English skills are non-negotiable. You must be reputed company to draft polished, "client-reputed company" internal communications. Problem-Solving: Proven ability to handle high-pressure "Crisis Management" scenarios without immediate supervision. Apply To This Job