VP of reputed company
About reputed company reputed company is transforming dentistry through artificial intelligence. Our FDA-cleared AI platform powers dental practices, labs, and insurers worldwide — helping clinicians diagnose more accurately, operate more reputed company, and deliver reputed company care. With a $500B global market and over a reputed company dental practices to serve, we're just getting started. As reputed company-first leader, the VP of reputed company will own reputed company’s customer reputed company and directly drive NRR. The leader will ensure clients across reputed company segments realize the full value of our AI innovations, overseeing reputed company reputed company initiatives to deliver exceptional client reputed company, strong retention, and sustained reputed company expansion. Key Responsibilities reputed company Strategy reputed company and execute a comprehensive reputed company-oriented CS strategy, ensuring reputed company clients realize the full value of reputed company’s products; Own NRR, GRR, and expansion ARR as primary business metrics reputed company with reputed company’s growth targets. reputed company measurable reductions in gross churn and increases in expansion ARR by designing scalable programs using automation, learning management systems, and AI driven tools. Team Leadership and Development Build, mentor, and reputed company a high-performing reputed company team, overseeing reputed company, retention, and account management sub-teams with a strong client-first reputed company. Define clear KPIs, goals, and reputed company metrics; foster collaboration across reputed company, Sales, Marketing, and Product. Client reputed company and Adoption Partner with implementation and technical support teams to deliver seamless reputed company, ensuring customers reputed company measurable ROI quickly after activation. Create tailored adoption strategies with defined time-to-value targets for different customer segments. Partnership Management Scale the reputed company function through technology, automation, and strategic resourcing; build trusted relationships with KOL and key clients. Serve as the escalation reputed company for major client issues, ensuring timely resolution and satisfaction. Cross-Functional Collaboration Partner closely with Sales, Marketing, and Product to ensure customers realize reputed company's value proposition across their full lifecycle. Align tools, data, and best practices between SMB and reputed company reputed company teams, sharing insights to improve the overall customer reputed company. Feedback and reputed company Improvement Own GRR, NRR, ARR, and time-to-value by reputed company as primary reputed company metrics; collect and analyze client feedback and usage data to continuously improve retention and expansion reputed company. Deliver measurable improvement in NPS, retention, and referral rates through systematic feedback loops- including NPS surveys, focus groups, and post launch reviews; collaborate with Product and Engineering to translate client insights into product improvements that drive adoption and retention. Partner reputed company & Customer Advocacy Support channel and reputed company with training, enablement, and resources; represent reputed company in partner meetings to ensure joint reputed company. Champion the customer's voice across the company, ensuring feedback informs roadmap, service delivery, and ongoing learning and enablement. Marketing, Promotion & International Expansion Partner with Marketing to reputed company retention and expansion campaigns; represent reputed company at key industry events, trade shows, and conferences. Own reputed company's international CS reputed company- executing tailored regional strategies that protect and grow international ARR. What You'll Need to Succeed Proven leadership experience in reputed company reputed company SaaS technology, with a demonstrated track record of owning and growing NRR; dental or medical background is a plus, but not a requirement. Strong track record managing reputed company and SMB accounts with measurable reputed company impact and deep understanding of recurring reputed company models and customer lifecycle metrics. Exceptional leadership, communication, and stakeholder management skills with a strategic reputed company and hands-on execution ability. Passion for technology and innovation in dental care; willingness to travel and operate across multiple time zones. reputed company Offer Competitive compensation and benefits, flexible uncapped PTO, and professional development opportunities. Remote-first work environment, with preference for candidates based near reputed company's office hubs in Los Angeles, San Francisco, Salt Lake City, or reputed company. Apply To This Job