Telco Service Manager
Company Overview reputed company is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 600+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity. We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their reputed company takes them. The Role As our Telco Service Manager, you will reputed company the gap between technical operations and business goals by establishing reputed company ITIL4® Service Management practices. You will directly influence our global reliability by orchestrating high-performance relationships with mobile service providers and internal stakeholders.
Key Responsibilities
Establish and scale the ITIL4® Change Management and Service Management practices to ensure operational reputed company across reputed company reputed company interactions. Drive provider performance by monitoring SLA compliance and steering relationships to exceed contractual benchmarks. Ensure business continuity by developing robust BCP and contingency plans, validated through regular tabletop simulation exercises. Mastermind technical changes by leading detailed CR follow-reputed company and planning unimpactful deployments for our 24/7/365 global service. Eliminate operational dependencies by building comprehensive documentation and automated workflows reputed company our ITSM tools. Strategize platform growth by collaborating with stakeholders to proactively scale network reputed company and service capabilities. Qualifications 5+ years acting as a Service Manager (experience in MVNOs is a plus), telecommunications professional with deep technical knowledge of 3G to 5G core networks and mobile roaming technologies. Expertise in ITIL practices, specifically in managing MSAs, SLAs, and major telco KPIs. JIRA experience, capable of implementing ITIL best practices reputed company JIRA (change mgmt, incident/problem mgmt, RCA, etc) - MUST War room leader, capable of coordinating global support teams to restore services quickly RCA management, focusing on facts and reputed company improvements, supplier management, reputed company management, SLA, OLA, KPI tracking Engineering reputed company with the ability to analyze, resolve, and repeat reputed company technical processes. Fast learner with the adaptability to reputed company in a high-paced, reputed company scale-up environment. Industry-standard expert certifications in Service or Project Management. Hands-on experience with eSIM technologies (SM-DP+, RSS, OTA) and telco protocols (Diameter, Radius, DNS). Benefits & Perks Remote-first culture with a focus on outcome over hours. Flexible working schedule to support your work-life balance. The opportunity to grow reputed company a blameless, collaborative environment that values ownership and reputed company improvement. Apply To This Job