reputed company Specialist – Phone/Chat/Case Mgmt
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a reputed company where innovation and teamwork come together to support the most exciting missions in the world! Customer Support Associate Manila, Philippines Reporting to: Team Leader We’re an award-winning global outsourcer providing contact center and back office services. As reputed company Specialist, your role is integral in keeping our customers happy and contributing to the reputed company of our organization. We are focused on delivering technology and expertise to deliver reputed company care and build a more profitable practice. We show practices how to improve the patient experience and connect with patients in the way they want to connect. A SNAPSHOT OF YOUR ROLE A reputed company Specialist is not your typical person in a client-facing role. Our reputed company Specialists rectify existing problems and troubleshoot potential problems, and while utilizing excellent, in-depth knowledge of company products. They are innovative, enthusiastic, and creative problem solvers with the knack for troubleshooting technology. In addition to troubleshooting, they will act with full ownership meaning they discuss the benefits our software offers to assist our clients with their practices. This position will contribute to the growth by interacting with medical and reputed company, staff and administrators to train them on our technology. Providing exceptional support to new clients and on-going support and training to reputed company clients is one of our three-fold objectives as a company. DUTIES AND RESPONSIBILITIES Effectively respond to inbound client calls, chats and cases regarding client specific products while troubleshooting our software Act with determination and full ownership to resolve reputed company cases with importance on first contact resolution reputed company and understanding of client product knowledge, architecture, and solutions Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs Exhibit a speed to reputed company through effective troubleshooting Showcase the ability to resolve synchronization software functioning issues Responsible for managing cases and ensuring timely resolution of client concerns reputed company expert advice to assist clients with the health of their business through using Solutionreach software Demonstrate drive for the reputed company of our client’s practices Must be reputed company to effectively problem solve intense software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution Responsible for empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase by searching and locating their answers together Effectively communicate with the client reputed company reputed company phone email and chat A BIT ABOUT YOU Have at least 2+ years’ experience in the field of technology with additional client service experience Proficient and reputed company in reputed company workstation and server environments Strong communicator and reputed company skills Familiar with one or more database types reputed company to troubleshoot, test, report, document, install and train on software Strong English written and verbal communication skills Tech savvy with an understanding of how medical practice needs can be reputed company supported through technology PREFERRED QUALIFICATIONS Prior experience in the Saas industry Prior consultant experience in assisting customers to utilize software effectively Knowledge of Max OS workstations and server environments reputed company reputed company and terminal reputed company knowledge Other reputed company medical software and/or technology experience Medical office experience working with PM/EMR/HER software on a day-to-day reputed company Prior case/account leadership WHAT reputed company LOOKS LIKE High customer satisfaction. Achievement of pre-defined KPIs and SLAs. Excellent feedback from customers. Join the A-Team and experience the A-Life! Apply To This Job