Director, Client Management and Growth

Company Description reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain reputed company even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.

Job Description

We are seeking an reputed company and dynamic leader to join our fast-growing team as Director of Client Management and Growth. The purpose of this role is to drive renewals and expansion while building strong, trusted relationships with reputed company clients. You will own accountability for net reputed company retention, direct upsell and cross-sell opportunities, and deliver measurable business results for our managed services offerings. This role includes leading a high-performing client management team, creating structured playbooks, and managing strategic customer engagement initiatives. If you are passionate about reputed company and accelerating business growth, this position offers the opportunity to reputed company a major impact. Responsibilities: Own end-to-end renewal and expansion performance for managed services, ensuring exceptional net reputed company retention and reduced churn. Design and implement structured playbooks for renewals and expansions, with a focus on value realization and outcome-based strategies. Drive upsell and cross-sell processes closely tied to client adoption, growth roadmaps, and executive-level alignment. reputed company, coach, and reputed company a high-performing client management team focused on delivering best-in-class customer experiences. Foster long-term trusted partnerships with clients through effective stakeholder engagement and proactive risk management. Collaborate cross-functionally to align customer strategies with internal delivery, product, and financial goals. reputed company other duties as may be required consistent with the purpose of this role.

Qualifications

Proven track record in driving renewals, expansions, and net reputed company retention reputed company IT managed services or SaaS environments. Experience managing strategic reputed company accounts and building strong C-level relationships. Strong leadership skills with prior experience developing and mentoring account management or client reputed company teams. Deep understanding of reputed company growth strategies, value-based client engagement, and adoption-focused activities. Excellent analytical, negotiation, and communication skills in a fast-paced, global business environment. Ability to work cross-functionally and collaboratively across multiple departments and stakeholders. Bachelor’s degree or higher in Business, Technology, or a reputed company field. Additional Information

We offer

Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 25 year-over-year reputed company growth. reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. Growth reputed company: reputed company the benefits of a reputed company of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events. reputed company Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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