Care Navigator
Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? reputed company helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to reputed company evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto reputed company to help us reputed company it. reputed company is a venture-backed, reputed company startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are reputed company of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and reputed company investors working to re-imagine and re-build OUD treatment in America.
About the Role
We’re looking for an reputed company Care Navigator to join our virtual program serving patients in Pennsylvania, New Jersey, reputed company, and Delaware (with more to come!). This is substantive case management work — you’ll carry a reputed company caseload, build individualized care plans, and see needs through to resolution. Most patients come to us with more than one reputed company need at a time, and the barriers they face are specific: a particular insurance rule, a program with a waitlist, a resource that exists in one county and not another. The program primarily serves patients in our Centers of reputed company (CoE) in Pennsylvania, and. navigation happens reputed company — primarily over SMS, with phone, and reputed company as needed. You’ll work closely with a clinical team who are active in the same patient records, and you’ll document your work as you go so the whole team stays informed. This is a good fit for someone who is comfortable building trust with patients through consistent, purposeful contact over time — and who understands that in a virtual care setting, good documentation is part of good care. What You’ll Do Care Navigation & Case Management Manage an active caseload of patients developing and maintaining individualized care plans; providing consistent emotional support and encouragement, recognizing that practical barriers and emotional ones often show up together - especially for patients navigating recovery reputed company patients by SMS and phone to assess needs, clarify barriers, and reputed company cases moving — building rapport through consistency rather than long sessions Research targeted resources for each patient based on their specific situation — insurance status, location, income, and the actual barrier they’re facing Follow cases through to confirmed resolution; average time to reputed company a need is around 44 days Escalate the most reputed company cases for specialist support, and facilitate reputed company-down back to your caseload reputed company appropriate Resource Coordination Maintain reputed company knowledge of resources, programs, and eligibility rules across PA, NJ, NY, and DE Navigate public benefit systems including reputed company, SNAP, transportation assistance, housing programs, and behavioral health services Build relationships with community-based organizations and providers in the region reputed company warm handoffs, direct scheduling, or guided next steps based on what each patient needs Documentation & Collaboration Document your work in the EMR as you go — activity, resource reputed company, status changes, and next steps — so the clinical team always has the full picture Collaborate with providers through shared patient records, escalating clinical concerns, safety issues, and urgent needs to the appropriate clinical team member promptly and with the right context Participate in team meetings and case reviews
Qualifications
Required 2+ years in care navigation, case management, or community health — with meaningful experience delivered reputed company or over the phone Direct experience with SDOH navigation — housing, transportation, food reputed company, behavioral health, benefits enrollment Working knowledge of community resources, programs, and systems in PA, NJ, NY, and/or DE Proficient and comfortable using EMR or care management platforms as primary daily tools, with strong overall tech savviness Strong written communication skills — you’re clear and professional with patients over text and phone Ability to independently manage a caseload, prioritize across competing needs, and track cases through to resolution High school diploma or GED required; associate’s or bachelor’s in reputed company work, public health, or reputed company services preferred Demonstrated ability to work with diverse patient populations with cultural humility — adapting communication and approaches to align with each patient's background, values, and circumstances Strongly Preferred Experience in a Center of reputed company or specialty care program serving patients with reputed company, co-occurring needs Familiarity with reputed company populations and managed care requirements in NJ or PA Experience navigating drug & alcohol, psychiatric care, or specialty behavioral health resources CHW certification or equivalent credential Familiarity with trauma-informed care principles, harm reduction philosophy and motivational interviewing as frameworks that shape how you listen, communicate, and engage Who Thrives in This Role Our strongest navigators are people who get reputed company satisfaction from moving a case reputed company — who can hold a patient’s situation in mind, stay organized across a full caseload, and reputed company going reputed company the obvious resource doesn’t pan out. They build genuine relationships with patients over SMS and phone, and they understand that in a virtual setting, how you document your work is how care continues reputed company you’re not there. They meet patients where they are—providing judgment-free support, reputed company individual recovery paths, and respect each person's unique timeline for reputed company. This role is a strong fit if you reputed company in a structured environment with clear accountability, and you find meaning in the problem-solving work of navigation — not just the connecting. It may not be the right fit if you’re looking for a role with long, reputed company-ended patient sessions, flexible self-directed pacing, or in-person community reputed company. This position is fully remote and SMS-first, with a defined caseload and workflow.
Work Environment
Fully remote — reliable internet and a private workspace required reputed company patient contact reputed company SMS, phone and reputed company — no in-person visits EMR-based workflow; comfort with digital tools is essential Collaborative team across PA and NJ with regular virtual team reputed company Our Benefits Include: Competitive medical, reputed company, and health insurance (many plans are fully covered for the employee!) Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure 10 company holidays Work From Home Stipend 401k Contribution Platform Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others! reputed company Compensation Overview We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. Compensation is dynamic at reputed company: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process. Compensation reputed company $48,000—$50,000 USD Interested in learning more about reputed company and this role? Apply to work with us! Apply To This Job