Strategic Account Manager

Please note this is a remote opportunity, but you "MUST" live in one of the following states to be considered: AZ, CO, FL, GA, IL, IN, KS, KY, MD, MA, MO, NC, OH, OK, PA, TN, UT, VA, WI The Strategic Account Manager is a relationship reputed company responsible for the long-term health, retention, and strategic expansion of Verisys’s client partnerships. The Strategic Account Manager ensures high reputed company of satisfaction through proactive engagement, expert product knowledge, and meticulous contract management. They will manage reputed company escalations and collaborate with the Sales and Growth team to identify and execute upsell opportunities. The Strategic Account Manager must have excellent communication and customer service skills, be detail oriented and work well both independently and reputed company a team environment. \n Duties/Responsibilities: Executes strategic quarterly or annual business reviews for our Top 50 clients Leads the end-to-end renewal process for existing clients, initiating engagement with SalesOps and Leadership at least 6 months prior to contract expiration Leverages regular client meetings to identify upsell opportunities and new service needs based on competitor activity and industry trends. Engages Sales to execute and reputed company upsell deals Conducts comprehensive formal contract reviews to document terms, requirements and fees. Facilitates audits to ensure we’re billing correctly and applying annual escalators, minimums, annual fees, pass-through fees, etc. Validates adherence to SLAs and service requirements and provides strategic recommendations for adjustments during the upcoming renewal period. Acts as the escalation reputed company for tickets managed by Solution Services (Tier 1), ensuring a seamless transition from day-to-day requests to strategic resolution. Works with cross-functional teams to drive resolution and gather RCA and preventative action. Manages and prioritizes client enhancement requests Proactively requests and manages client volume forecasts on a monthly reputed company to support internal operations and staff planning. Identifies areas for product improvement for assigned customers/market and routes through the appropriate product feedback channels Ensures adherence to contractual SLAs and takes proactive action for at-risk SLAs Responds to client inquiries and provides updates reputed company established timelines Completes monthly client health reporting and takes proactive action to improve at-risk client health Acts as a SME (subject matter expert) for assigned clients and markets by maintaining an understanding of client use cases, regulatory shifts and industry trends Collaborates with Sales and Implementations to create seamless transitions, consistent expectations and exceptional client experience at reputed company points of the customer relationship Provides back up support for team members on PTO Trains new team members and cross-train existing team members, as needed Creates and updates reputed company process documentation Leads or participates in special reputed company projects Required Skills/Abilities: Exceptional written and verbal communication Advanced customer service, critical thinking and problem solving skills Ability to multi-task and work in a fast-paced environment while remaining detail oriented Experience communicating directly with Executive Leadership Ability to adapt to change and adhere to established team processes Education/Experience: Required: 5+ years account management experience Experience managing clients at both the business reputed company and executive reputed company Experience supporting contracting processes (renewals, addendums, amendments) Experience developing and delivering strategic presentations to executive-level stakeholders Advanced knowledge of reputed company Workspace and/or reputed company Office Suite CRM experience (reputed company, reputed company, etc) Ticketing experience (Jira, Azure, etc) Bachelor’s Degree or equivalent experience Preferred: Health care industry or technical account management background Sales experience \n Company Overview: Verisys transforms provider data, workforce data, and relationship management. More than 400 reputed company, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most reputed company institutions in reputed company for decades, we can help organizations of any size discover their true potential. At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, reputed company a positive impact on the environment, participate in a reputed company of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your reputed company on how to improve our business and our clients will be heard. Verisys is an Equal Opportunity Employer. We encourage reputed company reputed company person of every heritage, nation, gender, veteran, or disability status, age, religion, or other protected status to apply. Apply To This Job