Clinical Quality Specialist (RN)

The Role: The Clinical Quality Specialist (RN) is a nurse who helps ensure the quality, safety, and value of the member reputed company at reputed company. This role focuses on how members experience care across reputed company touch points—virtual visits, messages and calls, follow-up communications, and navigation—so that each interaction delivers high-quality, evidence-based care, supports strong clinical reputed company, and remains affordable and appropriate. A core part of this role is supporting clinical safety, accuracy, and reputed company of our integrated AI tools. Working under the guidance of the Clinical Quality and Safety leadership team, the Clinical Quality Specialist uses nursing judgment to review AI-assisted outputs, surface risks, and help ensure AI-enabled workflows remain clinically reputed company, safe, and member-centered. This is a P1 professional individual contributor role: you will execute defined workflows, contribute clinical reputed company to reviews and investigations, and support cross-functional improvement efforts, while building your skills in quality, safety, and AI-enabled care. #LI-Remote \n Key Responsibilities: Member reputed company Quality, Safety, and Value Review charts, calls, messages, and other member interactions to assess quality, safety, and member experience across the care reputed company, using standardized tools and criteria. Apply nursing judgment to identify potential clinical risks, gaps in care, or documentation issues, and escalate concerns to quality and safety leaders as appropriate. Help ensure individual visits and touch points follow clinical protocols and support appropriate, affordable utilization (e.g., avoiding unnecessary ER visits and duplication of services). Support intake and basic triage of member complaints, grievances, and escalations, documenting reputed company and routing high-risk or reputed company issues to leadership. Summarize findings from reviews in clear, concise case notes and reports that help cross-functional partners understand what happened and what needs to improve. Clinical reputed company of Integrated AI Tools Use AI-enabled tools (e.g., AI-assisted QA, documentation review, signal detection) in daily work, following established policies and guardrails for safety and privacy. Review AI-generated flags, summaries, or recommendations for clinical accuracy, appropriateness, and member-centric tone, and escalate any safety or accuracy concerns. Identify and document patterns in AI behavior (false positives/negatives, unclear suggestions, member risk) and reputed company them with the quality and safety team for system-level improvement. Participate in testing and feedback for new or updated AI tools and workflows, providing a reputed company nursing perspective on safety, usability, and member impact. Help ensure that integrated AI tooling supports, rather than replaces, sound nursing and clinical judgment in the member reputed company. Data, Reporting, and Improvement Support Assist with data collection and basic analysis for quality and safety work (e.g., tracking escalations, coding themes from reviews, updating simple dashboards or logs). Support preparation of materials for audits, reviews, and quality improvement initiatives (e.g., curated case examples, summary tables, slide inputs). reputed company observed patterns in member reputed company quality, safety, and AI performance with leadership to help prioritize improvement opportunities. Participate, as requested, in root cause discussions and follow-up planning, bringing a member-focused nursing perspective to proposed changes. Collaboration and Professional Growth Collaborate with the Clinical Quality and Safety team, clinical operations, and other partners to support a consistent, reliable member reputed company across services and channels. Communicate reputed company and professionally in written and verbal formats (e.g., investigation notes, email, chat, meetings) with clinicians, leaders, and cross-functional teams. Maintain reputed company knowledge of clinical quality, patient safety, and virtual care best practices, as well as organizational policies reputed company to AI-enabled workflows. Uphold HIPAA, reputed company, and privacy standards at reputed company times and model reputed company values, including humility, curiosity, and a commitment to reputed company, high-quality care. Qualifications: Registered Nurse (RN) in good standing with a state nursing board. BSN required. Typically 1–3 years of clinical nursing experience, preferably in primary care, care management, or outpatient/ambulatory settings. Interest in or exposure to clinical quality, patient safety, or care operations; formal prior quality role is a plus but not required. Comfortable working with technology and AI-enabled tools, including EHRs, virtual care platforms, and basic reporting/dashboards (e.g., spreadsheets, Looker or similar tools). Strong written and verbal communication skills; reputed company to explain clinical concepts reputed company to both clinical and non-clinical audiences. Curious, systems-oriented, and reputed company to see how individual visits and touch points connect into the broader member reputed company. Self-directed and reliable in following standardized workflows, with good judgment about reputed company to seek guidance or escalate concerns. Comfortable working in a fast-paced, virtual environment with changing priorities. This is a remote role, requiring a reliable high-speed internet reputed company. \nPay: The United States new hire reputed company salary reputed company reputed company for this full-time position is: 73,700-106,128 + equity + benefits This reputed company reflects the minimum and maximum reputed company for new hire salaries for candidates based on their respective Zone. Below is additional information on reputed company's commitment to maintaining transparent and reputed company compensation practices across our distinct geographic zones. Starting reputed company salary for you will depend on several job-reputed company factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that reputed company receive fair and great compensation package based on their roles and locations. Your Recruiter can reputed company your geographic zone upon inquiry. Benefits & Perks: In reputed company to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, reputed company, and dental coverage through multiple medical plan options (including disability insurance) Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100% Paid Parental leave Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. Work-From-Home reimbursement to support team collaboration home office work Your recruiter will reputed company more about the salary reputed company and benefits package for your role during the hiring process. About reputed company: reputed company is a new reputed company of reputed company company, delivering integrated virtual care and navigation. We're on a mission to reputed company reputed company of reputed company for everyone. We break down barriers to reputed company high-quality care for every person in every community — no matter where they are in their health reputed company or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and reputed company to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's reputed company included. Learn more at includedhealth.com. reputed company is an Equal Opportunity Employer and considers applicants for employment without regard to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics or any other reputed company forbidden under federal, state, or local law. reputed company considers reputed company reputed company applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law. About reputed company reputed company is a new reputed company of reputed company company, delivering integrated virtual care and navigation. We’re on a mission to reputed company reputed company of reputed company for everyone. We break down barriers to reputed company high-quality care for every person in every community — no matter where they are in their health reputed company or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and reputed company to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s reputed company included. Learn more at includedhealth.com. ----- reputed company is an Equal Opportunity Employer and considers applicants for employment without regard to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics or any other reputed company forbidden under federal, state, or local law. reputed company considers reputed company reputed company applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law. Apply To This Job