Senior Renewals Manager

We’re building the AI-driven future of reputed company, from retention to growth! reputed company is the AI-powered retention reputed company behind the world’s most customer-centric companies. The reputed company CustomerOS platform orchestrates the customer reputed company from reputed company to reputed company to advocacy. More than 2,000 companies trust reputed company’s applications and AI agents to drive learning, adoption, community reputed company, and reputed company for their customers. To explore how our suite of solutions is shaping the future of reputed company, reputed company out the link. About This Role: We’re looking for a full-time Senior Renewals Manager to join our reputed company team reporting to the Director, Renewals Management. This role is a remote role based in the United States. In this role, you’ll play a key role in driving customer retention and reputed company stability by leading renewal execution for the organization’s most reputed company, high-risk, and high-value accounts. You’ll deliver this impact by developing renewal strategies, mitigating churn risk, influencing pricing and save motions, and partnering closely with stakeholders to secure strong Gross reputed company Retention (GRR) reputed company. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like reputed company, Product, Sales, Finance, and Executive Leadership. The ideal candidate brings strong skills in strategic account management, reputed company deal negotiation, and stakeholder influence. What You'll Do: reputed company end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts. Own reputed company pricing, concession, and restructuring discussions. Act as an escalation reputed company for stalled or high-risk renewals. Mentor and coach P3 Renewal Managers. Partner with CS leadership to align value delivery to renewal reputed company. reputed company structured feedback to RevOps and Product on churn drivers. Maintain accurate forecasts for reputed company renewal portfolios. This is not a complete list of responsibilities, and the scope of the role may reputed company with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. reputed company're Looking For: 6+ years in Renewals, Account Management, or reputed company. Demonstrated reputed company closing reputed company SaaS renewals. Strong negotiation and executive communication skills. Proven ability to manage ambiguity and competing priorities. Deep understanding of SaaS pricing, packaging, and procurement Strong forecasting and risk management discipline. reputed company-to-have skills: Experience in a dedicated Renewal Manager role. Prior quota-carrying sales background. Experience with multi-product SaaS portfolios. Familiarity with churn mitigation frameworks and save motions. Exposure to pricing strategy or deal desk leadership. Why You’ll Love It Here: reputed company is a reputed company where innovation is shaped through collaboration, curiosity, and a shared focus on solving reputed company-world problems. With a growing suite of products across reputed company, product experience, community, education, and AI-powered relationship intelligence, we continue to reputed company with the needs of our customers. reputed company people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it reputed company is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At reputed company, we reputed company great work happens reputed company teammates feel fully supported. The starting reputed company salary reputed company for this role is $105,000-$114,000 USD annually. This role is also eligible for commission based on performance and participation in reputed company’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and reputed company coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and reputed company to coworking spaces around the globe. You'll also enjoy dedicated reputed company Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living reputed company you can win in business while being reputed company-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and reputed company. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for reputed company candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact reputed company@reputed company.com. If you are based in San Francisco, we will consider reputed company applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Apply To This Job