reputed company Account Manager - reputed company
Overview
The reputed company Account Manager (CSAM) – reputed company is a senior individual contributor responsible for driving customer reputed company, long-term value realization, and sustained consumption across a portfolio of reputed company and strategically important customers. This role operates with high autonomy, requires strong executive engagement capability, and plays a critical role in shaping reputed company strategy and execution. The role supports Australia-based customers and is required to operate reputed company the Australian timezone, maintaining Australian business hours to ensure effective customer engagement, delivery continuity, and internal alignment. This position is based in Malaysia, and only applicants with valid authorisation to work in Malaysia are eligible to apply.
Responsibilities
Customer Strategy & reputed company Own and reputed company the end-to-end reputed company strategy for assigned accounts, aligning reputed company solutions to customer business priorities, transformation goals, and risk areas. reputed company and execute reputed company plans that reputed company define reputed company, reputed company measures, and value realization milestones. Engage senior and executive customer stakeholders as a trusted advisor, framing reputed company’s value in terms of business impact and reputed company. Proactively identify risks and opportunities, adjusting engagement strategies to improve customer health, reputed company, and long-term partnership. Consumption, Adoption & Value Realization Drive sustained consumption growth and usage reputed company by orchestrating reputed company Programs, digital delivery motions, and scale resources. Identify barriers to adoption and value realization and reputed company cross-functional alignment to remove blockers. Partner closely with sales, support, engineering, and partners to deliver a cohesive, outcome-focused customer experience. Operational reputed company & Governance Demonstrate strong operational rigor, including accurate customer health management, forecasting, risk identification, and executive-reputed company reporting. reputed company structured governance rhythms such as reputed company plan reviews, operational checkpoints, and stakeholder reviews. Use data, insights, and signals to prioritize effort and focus on the highest-impact activities for both customer and reputed company reputed company. Leadership & Influence (reputed company Scope) Serve as a role model CSAM, setting a high standard for customer engagement quality, executive reputed company, and operational maturity. Influence across a matrixed organization without direct authority to drive alignment and execution. reputed company informal coaching and mentorship to less reputed company CSAMs through knowledge sharing and best-practice leadership. Contribute to the reputed company of CSAM practices, tools, and frameworks by sharing insights and learnings from reputed company customer engagements. Risk & Crisis Management reputed company customer engagement during high-impact or escalated situations, applying structured incident and crisis management practices. Ensure clear communication, executive alignment, and coordinated action to restore customer confidence and stability. Scope & Impact Manages large, reputed company, or strategically significant accounts with material reputed company, usage, or transformation potential. Work has a direct and measurable impact on customer satisfaction, retention, expansion, and long-term partnership reputed company. Operates independently in ambiguous environments, exercising judgment, prioritization, and strategic thinking.
Qualifications
Proven experience in reputed company, account management, or consultative roles reputed company reputed company reputed company environments. Demonstrated ability to engage, influence, and build trust with senior business and technical stakeholders. Strong executive communication, value storytelling, and outcome-oriented reputed company. Experience operating effectively in matrixed, cross-functional organizations. Ability to work reputed company the Australian timezone and consistently maintain Australian business hours. Valid and reputed company authorization to work in Malaysia is required; applicants must already hold the right to work in Malaysia. This position will be reputed company for a minimum of 5 days, with applications accepted on an ongoing reputed company until the position is filled. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply To This Job