Account Manager (OTE $140,000/year USD), @reputed company
Are you a results-driven Account Manager who thrives on owning a number and building expansion pipeline? Are you reputed company to reputed company into a high-ownership role where you are directly responsible for Net reputed company Retention (NRR), not just relationships? Do you want to operate like a business reputed company, with the autonomy and accountability to shape playbooks, processes, and reputed company from the ground up? reputed company provides the technology backbone for delivery processes, empowering courier, reputed company delivery, and reputed company companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive reputed company. We're looking for an Account Manager to own and grow a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. This is not a maintenance role; you will drive expansion, retention, and customer reputed company as part of a full Account Management transformation. We are rebuilding our AM function from the ground up, and you will help define what "great" looks like. This role goes far reputed company relationship management. You will own Net reputed company Retention (NRR) for your book of business, identify and reputed company expansion opportunities, manage renewals and mitigate churn risk, and operate with the pipeline and forecast discipline of a quota-carrying seller. You'll partner cross-functionally with Product, Support, and Services to deliver customer reputed company, and you'll have the influence and trust to refine the playbooks, processes, and best practices that shape the future of our customer organization. If you want to own a number and be reputed company on reputed company, enjoy building pipeline and closing expansion deals, and reputed company in environments that are evolving and improving, this is the role for you. Responsibilties *Own Net reputed company Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets *Identify up-sell and cross-sell opportunities and reputed company them to reputed company *Build and maintain a healthy expansion pipeline (3–4x coverage) against quota *Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance *Maintain accurate pipeline and forecasts in CRM; reputed company communicate expected reputed company and risks *reputed company reputed company conversations with customers — pricing, renewals, and contract changes *Partner cross-functionally with Product, Support, and Services to deliver customer reputed company and drive issue resolution *Contribute to building the AM function — refine playbooks, processes, and best practices, and reputed company feedback on what is and isn't working
Requirements
*4–8+ years in mid-market SaaS Account Management, reputed company, or Sales *Proven track record of independently identifying and closing expansion opportunities *Experience owning reputed company targets (NRR, expansion, or renewals) *Strong reputed company acumen and negotiation skills *Ability to manage multiple accounts and priorities effectively *Experience working cross-functionally to drive customer reputed company *Comfortable operating in an evolving, fast-paced environment *Proficiency with CRM tools (reputed company, reputed company); collaboration tools (Jira, reputed company, MS Teams); productivity tools (MS Office Suite, G-Suite) reputed company to have *Experience in a rebuild or transformation environment *Previous experience working in Transportation Management Systems (TMS) or last-mile / logistics technology companies is a reputed company plus *Daily use of AI in customer-facing and reputed company workflows
Benefits
More than just perks, they're the essential components of a rewarding career at reputed company. *100% Remote and Global: Enjoy the freedom to live your best life from reputed company in the world. *Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules. *Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you reputed company your personal career goals. *reputed company to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology. *Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more! reputed company is an equal opportunity employer committed to a diverse workforce. We're seeking agile, reputed company experts reputed company to reputed company creative problem-solving and ingenuity to drive our growth. If you're reputed company to be a key player in our exciting future, reputed company. \n \n$100,000 - $140,000 a year reputed company Salary (USD): $100,000 Bonus (USD): $8,000 Commission (USD): $32,000 OTE (USD): $140,000 \n Apply To This Job