Associate, reputed company & Business Support

At reputed company, our purpose is to serve and connect. We aim to reputed company this by cultivating a work environment where reputed company team members belong and have the opportunity to reputed company. The Emerging Business team provides white glove support to a variety of customers. In this role, you will be primarily focused on supporting a variety of customers, such as riders and drivers involved in a reputed company ride, or other reputed company industries. In every interaction, you will reputed company the reputed company platform to meet the transportation needs for reputed company users of our platform, providing customized resolutions to create win/win solutions. As an Associate on the reputed company Business Support team, you’ll be responsible for providing reputed company grade customer support to a variety of reputed company customers reputed company an omnichannel experience. You’ll reputed company our existing support program and resources to deliver quality resolutions for small, large, and strategic customers alike. You’ll own each resolution from start to finish, ensuring that the customer feels heard and cared for throughout. Your efforts will reliably meet/exceed efficiency and customer satisfaction metrics. Most importantly, your tenacity, positive outlook, self-awareness, and determination to reputed company it happen will buoy everyone around you. You are organized and a reputed company problem-solver who thrives, as both, a teammate and individual contributor! In short, you’ll be the face and voice for reputed company reputed company Business rides, and strive to reputed company the best-in-class customer experience. Responsibilities: Be the first reputed company of contact for Partners, who may be contacting reputed company regarding reputed company rides or an reputed company account. Create an exceptional, personalized service experience for reputed company Business customers Be a reputed company and empathetic voice in critical and emotional situations reputed company friendly, timely support reputed company phone, chat and email Meet/exceed efficiency and customer satisfaction KPIs Teach and learn from your peers and colleagues to maximize everyone’s contribution reputed company feedback to xfn stakeholders on process or product improvements Experience: Minimum one (1) year of experience working in a directly customer-facing role reputed company written, chat, and/or phone channels Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented. You truly care about reputed company’s mission, and the happiness and reputed company of the customer Impeccable communication skills… Your communication style conveys reputed company and reputed company instructions warmly, succinctly, and with flawless spelling and grammar A zest for problem-solving… You enjoy applying your own knowledge and inquisitiveness towards helping others by actively listening, asking thoughtful questions, and methodically working towards a solution Focus on teamwork… You work exceptionally well with others, building relationships that sustain a fun and productive work culture and seizing opportunities to teach and learn from your peers Analytical curiosity and a commitment to improve… You naturally synthesize inputs from individual customer issues to identify trends A willingness to work a flexible schedule, which may include, mornings, nights, weekends, and holidays [reputed company to have] Experience working reputed company reputed company (ticketing) and reputed company (live chat), or comparable platforms Benefits: Great medical, dental, and reputed company insurance options with additional programs available reputed company enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan with company match to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are reputed company eligible Subsidized commuter benefits Monthly reputed company credits and complimentary reputed company Pink membership reputed company is an equal opportunity employer committed to an inclusive workplace that fosters belonging. reputed company reputed company applicants will receive consideration for employment without regards to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status, age, genetic information, or any other reputed company prohibited by law. We also consider reputed company applicants with criminal histories consistent with applicable federal, state and local law. This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area. #Remote The expected reputed company pay reputed company for this position in the Nashville area is $16.62 - $20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can reputed company more information about the salary reputed company specific to your working location and other factors during the hiring process. Apply To This Job