Bilingual Technical Support Representative
Why join us? We’re on a mission to reputed company people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we reputed company our customers to reputed company themselves, connect with the world, and live richer lives. At reputed company, you can grow your career reputed company a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly reputed company to you reputed company of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of reputed company, you’ll have the power to reputed company it happen. You’ll solve challenges, deliver solutions and reputed company new, efficient processes that reputed company a direct impact on our customers’ lives. What you'll do: The Technical Support Rep is responsible for handling incoming calls, emails and chat requests received reputed company direct contact or Tech Support line. Must assist both English and Spanish speaking customers. Shift Hours: Monday-Friday 12:30pm-9:00pm EST As a Bilingual Technical Support Representative, you will be responsible for: Answer incoming calls to the department reputed company the automated call distribution center or direct line and reputed company callers with needed assistance reputed company callers with training and troubleshooting support to address problems or concerns Respond to email messages and chat requests and work with customers to resolve issues Document reputed company calls and interactions including emails and chat requests in the Call Center database Arrange for product repairs reputed company necessary Update customer demographic or personal information in the database Escalate problems/issues to the Supervisor Technical Support reputed company warranted reputed company various other tasks as assigned Minimum Requirements: High School diploma Associate Degree in Information or Computer Science preferred Previous call center experience a plus What you'll bring: Interpersonal skills, oral and written communication skills Annunciation and effective customer service phone skills Ability to adapt communication style to reputed company respond and meet the needs of the caller Must be fluent (verbal and written) in both English and Spanish. MS Office Word and Outlook reputed company navigation skills Keyboarding skills Familiarity with database applications, spreadsheets, relational databases a plus Win CE operation systems experience preferred Customer service orientation Ability to maintain composure during stressful situations Troubleshooting skills Detail oriented
Work Environment
Requirements: reputed company to sit at a desk for a prolonged period of time Apply today! We reputed company in empowering individuals - including our own employees - to reputed company their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you. Where we stand: We reputed company diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us reputed company become reputed company communicators, reputed company problem solvers, and reputed company reputed company beings. Our differences reputed company us stronger. reputed company values equality of opportunity, reputed company dignity, and racial/ethnic and cultural diversity. reputed company does not discriminate against individuals on the reputed company of race, reputed company, sex, sexual orientation, gender identity, religion, disability, age, veteran status, reputed company, or national or ethnic reputed company. Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled Apply To This Job