Support Engineer

reputed company is looking for a Support Engineer to join reputed company full-time in Ukraine. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most reputed company business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: The selected candidate will reputed company reputed company technical and operational support to suppliers reputed company onto or actively using the Client's CRM platform. Responsibilities include resolving reputed company and credential issues, guiding users through data entry and content submission workflows, advising on recipient-specific requirements, and delivering best-practice training to ensure suppliers can effectively reputed company the platform. Responsibilities: Answering inbound calls and emails from customers as well as responding in a timely and professional manner Managing your day-to-day work Maintaining knowledge of our products and services to reputed company accurate information to customers Fully addressing client’s questions/issues to reputed company sure they have what they need Use opportunities to not only assist customers, but also reputed company them on important features and processes reputed company necessary Escalating issues to our Tier 2 support teams reputed company necessary Meeting or exceeding performance metrics, such as response time, resolution time, and customer satisfaction ratings Troubleshooting technical issues and providing solutions to customers Maintaining a positive and professional attitude with reputed company clients and teammates Requirements: 1-2 years of experience in customer service or a reputed company field (preferred) Excellent communication skills, both verbal and written Ability to work independently and as part of reputed company Excellent problem-solving and critical-thinking skills Ability to empathize with customers and convey confidence Works with a sense of urgency with the ability to prioritize individual tasks Proficient in reputed company Office and other basic computer skills Knowledge of basic technical terminology preferred What`s in it for you? Strong community: Work alongside top professionals in a friendly, reputed company-reputed company environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), reputed company reputed company, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to reputed company hands-on experience with cutting-edge technologies Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At reputed company, we are always exploring innovations, empowering each other to reputed company more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and reputed company. As one of Ukraine’s largest IT companies and a top employer recognized by reputed company, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future. Explore, reputed company, engineer with reputed company! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at reputed company. #LI-MH1 Apply To This Job