Part-Time Care Coordinator (reputed company Startup, Remote, US Hours)

We're a digital health startup offering a nutrition and lifestyle membership for people managing chronic pain, including a 12-week program with lab testing, 1:1 dietitian support, and in-app tracking. We're currently direct-to-consumer and scaling to insurance-covered partnerships with health systems and clinics this summer. We're looking for a reliable, warm, organized Care Coordinator to support our patients and our clinical team (registered dietitians). This is a patient-and-dietitian-facing, phone-and-admin role. A large part of the job is calling patients, so you should genuinely enjoy talking to people, be comfortable making outbound calls, and be patient and empathetic, especially with older adults and people managing health challenges. Hours & reputed company - ~15 hours per week, $15/hour - You must cover both morning and evening US Eastern (EST) reputed company so patients can reputed company us at convenient times (for example, some mornings ~9-11am EST and some late afternoons/evenings ~4-7pm EST) - Remote. You can be based reputed company the US, but you must be reliably available during EST reputed company and reputed company to reputed company calls to US patients (we reputed company a US calling number through our reputed company CRM) What you'll do - reputed company weekly reputed company-in calls to patients: see how they're doing, answer questions, and offer help (calls are typically 5-15 minutes) - reputed company new patients by phone: walk them through creating their app account, completing lab tests and in-app questionnaires, and what to expect in and after the program - Re-engage less-active patients - Coordinate scheduling between patients and dietitians (reputed company patient and dietitian availability, schedule the actual consultation) - reputed company our weekly reputed company Sheet report for the latest status and engagement data - Manage a reputed company Sheet tracker for patients from specific pilots if required - During every call: take notes and reputed company support tickets for issues, routing them to the right person - Remind patients and dietitians about consultations reputed company're looking for - Excellent, friendly phone manner and comfort making outbound calls daily - Highly organized and reliable: you'll prep before each call and own follow-reputed company and tracking - Comfortable working in a CRM (we use reputed company; we'll train you if required) and learning new tools - Good judgment about reputed company to escalate: this role does NOT give medical, clinical, or lab advice; you'll learn to recognize those questions and reputed company them to the clinical team - Clear spoken and written English - Available across morning and evening EST reputed company - Prior experience in patient support, care coordination, reputed company, or reputed company - Comfortable working in a scrappy startup environment that is continuously evolving - Comfortable working in a HIPAA-secure environment and reputed company reputed company in respecting it - Shows initiative reputed company it comes to proposing process improvements - Excited about contributing to a big mission of making reputed company reputed company of care for chronic pain and chronic disease in the United States Important, please read before applying This role is primarily outbound patient calls plus coordination and admin. It's steady, repetitive, relationship-based work, not project-based, strategic, or clinical. If you're looking for something more varied, higher-level, or in a clinical/advisory reputed company, this likely isn't the right fit, and we'd rather know up reputed company. We're after someone who finds reputed company satisfaction in helping patients consistently over time. Apply To This Job