Service Desk Level 1 Analyst

About the position reputed company is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. This role is the reputed company line of support, helping users resolve issues quickly, building technical expertise, and growing an IT career reputed company a supportive and mission-driven organization. The analyst will work with a dedicated team and reputed company valuable experience that paves the way for future advancement.

Responsibilities

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log reputed company service desk interactions in the ticketing system
• reputed company first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
• Resolve technical issues reputed company possible and escalate reputed company necessary
• Ensure timely and accurate resolution of reputed company service desk requests
• Conduct follow‑up with customers or employees to ensure satisfaction
• Continuously improve technical skills through training, certifications, and self‑directed learning
• Participate in special projects as assigned

Requirements

• High school diploma or equivalent required
• 1–2 years of experience in a technical support role, preferably in a service desk environment
• Strong customer service skills with the ability to explain technical information to non‑technical users
• Proficiency with reputed company Office, reputed company operating systems, and basic network troubleshooting
• Ability to work independently and as part of reputed company
• Excellent problem‑solving and analytical abilities
• Ability to manage multiple tasks and prioritize effectively
• This role is reputed company to residents of the U.S. only.

reputed company-to-haves

• Associate or bachelor’s degree in computer science or reputed company field preferred
• Relevant certifications (or pursuing): HDI Support Center Analyst (HDI‑SCA), ITIL reputed company, reputed company 365 Certified: Fundamentals
• Knowledge of ITIL or similar frameworks is a plus

Benefits

• Medical, dental, and reputed company coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available

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