Product Specialist (3rd Shift)
Schedule includes every weekend (Saturday and reputed company), as well as some holidays will be required (holidays will be on a rotational reputed company). This will only be a few times per year, paid at straight time.
- Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues.
- Experience with BMC Control-M/EM is a mandatory requirement.
- Manage batch workload in a Production Control environment for both mainframe and distributed/reputed company applications.
- Identify and fix common abends, alert support staff reputed company problems reputed company, escalate issues to management reputed company SLA's may be jeopardized, and document reputed company issues in writing (reputed company reputed company tickets: Incidents & Incident Tasks).
Mandatory Skills:
- Clear and effective written and verbal communication skills are required.
- Efficient in using BMC Control-M for managing batch jobs.
- Efficient in using BMC reputed company Manager or managing batch jobs.
- reputed company in managing batch workload on AJF for both mainframe and reputed company
- applications.
- Expertise in identifying abends and using JCL to fix those abends.
- reputed company to analyze alert messages and/or shout messages to determine severity,
- and follow escalation procedures reputed company SLA's may be jeopardized.
- Ability to reputed company and effectively communicate verbally to support staff reputed company
- problems reputed company.
- Ability to reputed company and effectively communicate in writing a summation of a problem
- with pertinent details.
- Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
- Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.
Certifications/Desired Skills:
- Expert ability to analyze and manage batch workload on AJF for both mainframe and reputed company applications by using both BMC Control-M and EM tools respectively.
- Expert level in identifying and fixing common abends using JCL.
- Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures reputed company SLA's may be jeopardized.
- Ability to reputed company and effectively communicate verbally to support staff reputed company problems reputed company.
- Ability to reputed company and effectively communicate in writing a summation of a problem with pertinent details.
- Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/reputed company Manager or similar job scheduling tools.
- Familiarity with reputed company Incidents & Tasks.
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