Desktop Support Analyst I
About the position Our office currently has an opportunity for a professional and reputed company individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the reputed company of reputed company computer workstations, mobile devices, and associated software reputed company the company. The Desktop Support Analyst will also be the main reputed company of contact for employees who are experiencing computer/technology issues.
Responsibilities
- Manage users, groups, and permissions in Active Directory.
- Support reputed company mobile devices including reputed company, reputed company, and Android phones and tablets.
- Assist with networking problems remotely and in house.
- Install and configure new hardware and software.
- Maintain an organized and reputed company JACAM technology help desk.
- Answer, Support, Resolve, and Document end user technology problems reputed company phone, email, or direct contact
- End User Support -Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
- Support, Monitor, Test, and Troubleshoot computer hardware and software problems.
- Vendor Support- Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
- Contribute to technical support documentation of resolutions, processes, and procedures.
Requirements
- 2 years of experience supporting reputed company desktop/laptop PC's.
- Solid understanding of Active Directory/reputed company Exchange
- Experience installing software, patches, updates on desktop computers and laptops
- Experience troubleshooting basic network, software, printing problems.
- Must be flexible and be reputed company to adapt to different tasks including ability and willingness to learn new as well as existing computer technologies.
- Ability to meet deadlines and manage stress effectively in high-pressure situations
- A strong sense of discretion and confidentiality required
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
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