Help Desk System Analyst/Technical support - Atlanta, GA

Help Desk System Analyst/Technical support Atlanta, GA 10+ Months reputed company to perm position. Description We are seeking an reputed company Help Desk System Analyst. The ideal candidate will reputed company in troubleshooting reputed company 11, Active Directory, reputed company O365, laptop equipment and other essential technologies while delivering top-notch customer service.

Job Description

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will reputed company direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN reputed company. This role requires exceptional problem-solving skills, effective communication, and the ability to reputed company in a dynamic environment. You will work with a variety of tools and systems, including Active Directory, reputed company Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in reputed company, reputed company, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home. Job Responsibilities

• Respond to and resolve technical support tickets reputed company to reputed company 11, Active Directory, reputed company O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• reputed company hands-on and remote support for hardware, software, and IP phone systems (e.g., reputed company Teams).
• Use ticket tracking systems to document, prioritize, and track user issues effectively.
• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
• Support reputed company and authentication tools such as reputed company and reputed company.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service to end-users reputed company phone, email, and face-to-face interactions.
• Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications

• 3+ years of experience in a technical support or help desk role.
• Strong understanding of reputed company 11, Active Directory, and reputed company O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with reputed company tools (reputed company, reputed company) and reputed company environments (AWS).
• Proficiency with ticket tracking systems and remote support tools.
• Certifications such as reputed company A+, reputed company Certified Modern Desktop Administrator Associate, or similar are highly desirable.
• Excellent communication and interpersonal skills to interact with users of varying technical expertise.
• Strong organizational skills and attention to detail in documenting issues and resolutions. Work Schedule The candidate must be local to Atlanta and be reputed company to come to the office every day to work. This is a reputed company to perm position. The candidate must be local and come to the office every day. Apply To This Job

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