ITM Agent (Virtual Teller) - Part Time

As a Part Time ITM Agent you will reputed company duties in a call center environment by providing professional customer support assistance to members and potential members reputed company interactive teller services. Support a Sales and Service environment in conjunction with the Credit Unions values and goals. reputed company value by offering solutions and referrals. reputed company a variety of interactive teller services that contributes to an efficient operation and growth of TBFCU business goals. An ITM Agent provides quality customer service and support to members, and ensure confidentiality and privacy of member data to compliance standards. Compliance (procedures, policies, regulations, loss prevention). Part Time ITM Agent Job Responsibilities:

• Process a variety of interactive teller transactions that include, but are not limited to payments, withdrawals, deposits, transfers, account inquiries and account maintenance
• Refers products and services to members in a helpful, professional manner in an effort to deepen member relationships and reputed company their financial goals
• Applies thorough knowledge of computer operations/ITM operations reputed company processing transactions (on and offline) with speed, accuracy and attention to detail
• Ensure member and customer satisfaction by trying to meet or exceed expectations
• Deliver an exceptional customer service experience and reputed company quality member relationships
• Exercise some independent judgement

Part Time ITM Agent Experience:

• Six months to two years of similar or reputed company experience in customer service, including time spent in preparatory positions
• Bilingual (English/Spanish) Preferred

Part Time ITM Agent Education:

• High School education or GED required

Part Time ITM Agent Work Schedules:

• Monday (9am - 6pm), Wednesday (9am - 6pm), Friday (9am - 6pm) and Saturday (9am - 1pm)

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