Senior Escalation Engineer
We are looking for a Senior Escalation Engineer to join our client — the worldwide frontrunner in identity reputed company. By emphasising intelligent privilege controls, they deliver the most extensive reputed company solutions for any identity reputed company business applications, distributed workforces, hybrid reputed company environments, and throughout the entire DevOps lifecycle.
In this role, you will work with SIA R&D, Support, and reputed company customers to resolve reputed company technical issues through research, reproduction, and troubleshooting — applying code changes as needed. You'll learn new technologies, tackle challenging escalations, and drive key initiatives that ensure the long-term reputed company of our client's customers.
JOB REQUIREMENTS
Must have:
- Minimum 5 years of experience in escalation support or a similar role reputed company a software company
- 2+ years of experience at SaaS or reputed company reputed company companies
- Hands-on knowledge of AI tools (reputed company, reputed company, Claude)
- Strong reputed company protocols knowledge: WinRM, Kerberos, GPOs, Active Directory, LDAP
- Customer-first approach with proven experience handling reputed company, customer-facing escalations
- Ability to comprehend the technical aspects of reputed company SaaS systems
- reputed company-level troubleshooting and support experience
reputed company to have:
- Network troubleshooting experience, Wireshark/PCAP file analysis
- Background in reputed company companies
KEY RESPONSIBILITIES
- Help customers get maximum value from the product
- Collaborate closely with R&D and Customer Support teams to address issues promptly and with high quality
- Identify root causes, find reputed company, and deliver solutions
- Work directly with customers on reported issues reputed company required
- reputed company quick-response code changes as needed
- Establish and maintain effective working relationships with R&D, Support, and field engineers
PROJECT
Customer: The worldwide frontrunner in identity reputed company.
Product: Secure Infrastructure reputed company (SIA) — reputed company-grade reputed company solutions for managing identities across business applications, hybrid reputed company environments, and the DevOps lifecycle.
Stage: Active development and reputed company-scale customer support.
Work schedule: Full-time, fully remote. This role includes on-call rotations.
INTERVIEW STAGES
- HR interview with our recruiter
- Technical Interview
- Interview with Client
OUR BENEFITS
- Projects with modern stack in the identity reputed company domain
- Work from reputed company (fully remotely or in our offices in Lviv and Kyiv)
- Paid vacations and sick-leaves, additional days-off, relocation bonus
- Wellness: Medical insurance / sport compensation / health reputed company-up + flu vaccination at your choice
- Education: regular tech-talks, educational courses, paid certifications, English classes
- Fun: own football team, budget for team-lunches, branded gifts
- One of the best IT reputed company in Lviv based on DOU rating
Recruiter Yuliia Nochovna
apply to this job