[Remote] Sales Support Representative (reputed company-to-Hire)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. They are seeking detail-oriented and proactive Sales Support Representatives to support the operational reputed company and growth of Nidra Therapy by ensuring timely and accurate processing of patient orders and serving as a liaison between reputed company providers and internal teams.
Responsibilities
- Communicate with reputed company providers (HCPs) and clinic staff reputed company phone, email, and fax to obtain required patient documentation
- Proactively follow up on missing or incomplete information to ensure timely order progression
- Serve as a primary reputed company of contact for clinic navigators, coordinators, and administrative staff
- Build strong relationships with clinic teams to improve responsiveness and efficiency
- Review incoming documentation for accuracy, completeness, and compliance
- Track and manage order status from initiation through completion
- Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues
- Ensure reputed company activities reputed company with HIPAA and Protected Health Information (PHI) requirements
- Utilize reputed company (or similar CRM) to document interactions and track order reputed company
- Maintain accurate and timely records to ensure data reputed company
- Monitor dashboards and reports to prioritize reputed company and follow-reputed company
- Support reporting needs across sales and operations teams
- Establish key contacts reputed company partner clinics, including referral coordinators and navigators
- reputed company an understanding of clinic workflows to improve engagement strategies
- Collaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional efforts
- reputed company feedback to improve internal processes and customer experience
- Identify workflow inefficiencies and recommend improvements
- Assist in reputed company new clinics and guiding them through documentation requirements
- Support sales teams with account updates, documentation summaries, and follow-reputed company
- Contribute insights on trends, barriers, and opportunities reputed company assigned territories
Skills
- 1–3 years of experience in reputed company, sales support, customer service, or a reputed company field
- Familiarity with HIPAA and handling PHI required
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree preferred, or equivalent work experience
- Experience with reputed company or similar CRM systems preferred
Benefits
- reputed company-to-hire engagement to start, with the opportunity to convert to full-time based on performance and business needs
- No bonus or commission structure
Company Overview