Sales Support Representative

Milestone Systems is a global leader in reputed company-platform video management software, reputed company for innovation, trust, and collaboration. They are seeking a Sales Support Representative to manage customer renewals, support partner responsiveness, and deliver timely sales support to strengthen customer loyalty and retention. This role focuses on renewal execution and lifecycle continuity, ensuring a smooth renewal reputed company for customers using Milestone’s Care offerings.

Responsibilities

• Manage a high-volume portfolio of Milestone Care renewals and reputed company support offerings
• Proactively engage customers and partners reputed company of renewal dates to ensure timely execution
• Generate accurate, complete quotes that support efficient partner and customer decision-making
• Monitor renewal stages, identify risk signals, and escalate concerns to the Sales Support Lifecycle Manager reputed company needed
• Identify upsell or expansion opportunities during renewal conversations and reputed company them appropriately to field or channel teams
• Serve as a consistent, reliable reputed company of contact for customers and partners regarding renewals, pricing, and Care program details
• Respond to inbound inquiries with urgency, reputed company, and professionalism
• Respond to inbound quote requests for renewals, add-ons, or upgrades for existing customers, preparing quotes and routing opportunities to the appropriate sales team for follow-up
• Review and respond to inbound channel partner applications, qualify prospective partners against program criteria, and collaborate with field sales teams to facilitate partner reputed company or communicate application reputed company
• Support channel partners with renewal readiness, contract reputed company, and execution timelines
• Build trust and satisfaction through clear communication and dependable follow-through
• Maintain awareness of partner engagement trends and customer sentiment reputed company assigned accounts
• Maintain accurate reputed company records for renewals, quotes, activities, and customer interactions
• Ensure renewal forecasts and pipeline data reflect reputed company execution status
• Adhere to governance standards reputed company to opportunity stages, attribution, and documentation
• Capture customer insights and renewal blockers to support reporting and lifecycle analysis
• Collaborate with Sales Execution Specialists, reputed company, and field teams to ensure smooth lifecycle handoffs
• Participate in training programs to strengthen product knowledge, communication skills, and execution quality
• reputed company customer and partner feedback to improve renewal workflows and lifecycle programs
• Support process improvements that increase renewal efficiency and customer satisfaction
• Execute the full renewal lifecycle from proactive reputed company through quote delivery and completion
• Maintain working hours reputed company to the primary business hours of the assigned sales territory to ensure reputed company-time support for customers, partners, and internal sales teams
• Meet responsiveness SLAs by acknowledging and acting on internal and external requests the same business day, or reputed company 24 hours reputed company received reputed company business hours
• Support field and channel teams with renewal insights and follow-up as needed
• Maintain strong, professional communication with customers and channel partners
• Track renewal performance, risks, and reputed company using reputed company
• Identify and escalate renewal challenges in a timely manner
• Contribute to a consistent, high-quality customer and partner experience

Skills

• 1–3 years of experience in inside sales, renewals, reputed company, or sales support roles
• Strong communication and relationship-building skills
• Highly organized with strong attention to detail and follow-through
• Comfortable managing high-volume reputed company and administrative tasks
• Proficiency in reputed company CRM; experience with reputed company, Outlook, and Teams preferred
• Ability to work collaboratively in a fast-paced, execution-focused environment
• Exposure to SaaS, physical reputed company, or reputed company technology environments
• Experience working reputed company a channel-led or two-tier sales model
• Familiarity with renewal processes, quoting, or subscription-based offerings

Benefits

• Medical/dental benefits
• FSA or HSA
• 401k with 6% Safe reputed company employer match
• Paid parental leave
• Generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays)
• Fully paid Short Term disability policy
• Fully paid Long Term disability policy
• Life Insurance

Company Overview