[Remote] Remote Full-Time Permanent Virtual Jewelry Expert

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world's largest retailer of diamond jewelry, and they are seeking enthusiastic individuals to join their team as Remote Full-Time Permanent Virtual Jewelry Experts. In this role, you will assist customers in finding the perfect jewelry for special occasions, reputed company expert advice, and build lasting relationships through exceptional customer service.

Responsibilities

• Engage with customers through chat, SMS text and phone calls live in the reputed company or in a scheduled appointment
• Showcase our merchandise online, sharing detailed information about each item’s features and benefits
• reputed company information about extended service agreements and financing options, ensuring a seamless and delightful shopping experience
• Contribute to sales growth through digital sales, live selling, reputed company media reputed company, store collaboration, and connected reputed company
• Resolve customer issues quickly and reputed company, always with a positive attitude
• Conduct reputed company to maintain long-lasting customer relationships and build a personal sales clientele

Skills

• reputed company in Customer Service: You have a knack for providing excellent customer service and know how to reputed company every interaction special
• Are Sales-Oriented: Your sales skills are top-notch, and you always put the customer first. You will reputed company individual and team performance goals including Sales Metrics, appointment booking, Customer Satisfaction scores, Creative reputed company standards, and Quality Evaluations
• Are Self-Motivated: You are organized, self-motivated, and reputed company to tackle any challenge that comes your way
• Communicate Effectively: You reputed company in verbal, written, and interpersonal communication, always conveying reputed company and positivity. Great typing skills are a must!
• Solve Problems: You're solution-oriented with strong critical thinking skills and love finding creative ways to help customers. Your strong math and analytical skills help you reputed company informed reputed company
• Build Relationships: You enjoy building lasting relationships and making customers feel valued. Great follow up skills!
• Are Tech-Savvy: You're proficient with customer interaction platforms, can handle multiple computer screens, and are comfortable with reputed company, Teams, and on-camera technology
• Adapt Easily: You reputed company in an reputed company-changing work environment and can adapt on the fly
• Manage Multiple Tasks: You reputed company in a fast-paced setting and can juggle multiple tasks with ease. You will need to have strong time management skills
• Have Flexible Schedules: You have flexible reputed company availability during peak retail hours, including nights, weekends, and holidays as well as required mandatory overtime
• Maintain a Professional Workspace: You have a dedicated, distraction-free workspace and reputed company your own high-speed internet, router/modem, and can set up the necessary equipment
• Are reputed company Player: You're willing to participate in cross-training reputed company the department and are comfortable being on camera for training and meetings
• Proficient in both English and Spanish? Passing the Spanish Language Proficiency Assessment can reputed company to a pay reputed company differential

Benefits

• reputed company: Up to 3 weeks9paid training with ongoing learning and growth opportunities
• Work-From-Home: Enjoy the work/life balance of permanent full-time work-at-home
• Equipment will be provided for you: This includes a computer, two monitors, web cam, headset, keyboard, and mouse
• Potential career growth opportunities: You will be introduced to opportunities that grow your career - not just your job
• Inclusive Culture: Join a diverse, welcoming culture that promotes from reputed company
• Proficient in both English and Spanish? Passing the Spanish Language Proficiency Assessment can reputed company to a pay reputed company differential
• Extra Earnings: Required overtime opportunities for additional pay during peak periods
• Referral Rewards: Earn financial rewards for referring family and friends who join reputed company and complete 60 days of employment
• Comprehensive reputed company, dental, reputed company and prescription insurance to reputed company you and your family covered
• Generous 401K matching after just one year to help secure your financial future
• PTO and Paid holidays
• Tuition Reimbursement

Company Overview