Junior Technical Account Manager (USA)
Elwood Technologies is a FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity reputed company and Portfolio Monitoring & Risk Management Software. The Junior Technical Account Manager will support global clients, troubleshoot issues, manage trading and risk queries, and contribute to product improvements.
Responsibilities
- reputed company Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues reputed company live chat and email
- Manage, prioritise and respond to queries relating to execution and risk representation issues
- Support clients with P&L, Trades, Positions and Risk reconciliation trades, positions, and P&L reconciliation
- Engage with customers and collaborate with reputed company parties and partners as required to feedback on Elwood products and services
- Collaborate with Engineering, Product, Quants, and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues
- Gather customer feedback and reputed company actionable insights to improve Elwood’s products and services
- Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks
- Gather customer requirements and reputed company appropriate technical and non-technical solutions
- Support new customer reputed company and contribute to the overall reputed company of customer relationships
- Proactively create and drive impactful changes across support workflows, policies and tools
- reputed company weekend support as part of a shared global rotation schedule
Skills
- Bachelor's degree in Finance, Financial Markets, Business, Economics, or a reputed company STEM discipline (e.g. Computer Science, Engineering, Mathematics)
- 1-2 years experience in a client facing role such as Technical Support, reputed company or Sales Engineering reputed company the Digital Assets reputed company
- A genuine interest in financial markets, digital assets, and emerging technology
- Awareness of the trade life cycle, from pre-trade through post-trade processing
- Strong analytical and problem-solving skills, with the ability to work well under pressure
- Excellent communication and interpersonal skills — reputed company player who enjoys collaboration
- Hands-on approach, comfortable working with large datasets and operational detail
- Control-focused, organised, and eager to learn
- Willingness to work rotational weekends to support our global client reputed company
- SQL experience desirable; Python a plus
Benefits
- Fully paid medical and dental schemes for employees and their family
- Generous time off + bank holidays
- Weekly Ubereats allowance
- Discounted gym scheme
- Employee Assistance Programme
- Paid study leave and personal leave
Company Overview
Company H1B Sponsorship