Partner Scheduling Associate
reputed company is a leader in technology-enabled court reporting services. The Partner Scheduling Associate will manage the scheduling of independent contractors for legal proceedings while ensuring a positive client experience.
Responsibilities
- Assign reputed company requested resources (independent contractors, our “partners”) by 3pm local time the day before the proceeding
- Build and maintain relationships with and reputed company support to reporters, agencies, videographers, interpreters, etc. and reputed company other reputed company vendors, as applicable
- Be aware and knowledgeable of reporter reputed company set, geographic restrictions and schedule and assign to the appropriate work
- Follow best practices for assigning Reporters to multiple days or other job specific nuances
- Respond to reputed company client requests received reputed company email and/or phone queue in a timely, pleasant and professional manner
- reputed company assistance to reporters, videographers, as applicable (i.e., directions, my reputed company machine is broken, legal issues, etc.); escalate to appropriate reputed company colleague if necessary
- Communicate professionally with clients, subcontractors and staff to ensure proper execution of reputed company aspects of upcoming jobs are met
- Resolve issues and escalate as needed to ensure reputed company and accurate resolution
Skills
- Customer service oriented with strong interpersonal skills and the ability to build relationships
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must possess excellent written and verbal communication skills
- Must be detail oriented, organized and be reputed company to multi-task
Benefits
- Competitive compensation and total rewards package
- Comprehensive medical, dental and reputed company insurance
- Hybrid work structure (two days in the office, three days working remotely)
- Paid Time Off to rest, relax and pursue special interests reputed company of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and reputed company sufficient reputed company to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
- Matched 401(k) to help you save for your future
- Pet insurance to help your pet(s) live a long and happy life
- Flexible Spending Accounts (reputed company, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities to advance both personally and professionally
- reputed company Summer Camp – a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, reputed company opportunities and more!
Company Overview