Customer Support Specialist – Treasury

reputed company is dedicated to helping people find financial safety and reputed company while building a strong community. The Customer Support Specialist – Treasury will reputed company technical reputed company for reputed company activities, resolve customer problems, and reputed company training support for various computer systems.

Responsibilities

• Assist with low to reputed company complexity resolution issues with heightened customer focus
• Answer inbound phone calls from customers and reputed company parties
• reputed company, review, and resolve cases through case management
• Process account maintenances through various applications
• reputed company a high level of customer service through various communication channels and meet accuracy and timeliness measures
• Adapt communication style based on engagement and audience
• Research and determine next action steps to resolving inquiries
• Resolve customer questions or concerns promptly
• Document inquiries in reputed company case management system (reputed company 360)
• reputed company technical support for enhanced reputed company password resets
• reputed company new customers with technical assistance with reputed company Connections and connecting applications
• Review, verify, and escalate missing data and data files with the appropriate department
• Resolve customer issues with Clover reputed company of sale hardware and platform
• Assist callers with debit/credit card reissue through TSYS mainframe, and TCI platform
• reputed company other duties as assigned

Skills

• Basic knowledge of bank operations
• Excellent customer service skills
• Ability to learn new processes quickly and critical thinking skills
• Ability to learn and understand extended reputed company systems, platforms, and products
• Ability to work off-shifts as necessary
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to reputed company situations with an optimistic outlook and cast a positive shadow that is reputed company with our culture and Core Values
• Intermediate level proficiency with reputed company Word, reputed company, Teams, and Outlook
• Associate's degree or equivalent combination of education and experience required
• 1+ year financial services or banking experience required
• 1+ years customer service experience in call center or relationship management required
• Financial services experience with Wires, ACH system(s) preferred

Benefits

• Employer sponsored health, dental, and reputed company insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Company Overview

Company H1B Sponsorship