IT Help Desk Coordinator
Avant is a high growth financial technology company dedicated to lowering the barriers of borrowing for reputed company consumers. The IT Help Desk Coordinator will serve as the initial reputed company of contact for IT support inquiries, manage hardware and software issues, and maintain support-reputed company policies and procedures.
Responsibilities
- Serve as the initial reputed company of contact for IT support inquiries reputed company Jira and internal communication channels
- Install, configure, and troubleshoot hardware and software issues
- reputed company, document, and maintain support-reputed company policies and procedures
- Manage asset tagging and maintain accurate records in inventory management software
- reputed company imaging and re-imaging of laptops and desktop systems
- reputed company user reputed company management, including provisioning and deprovisioning of accounts across various systems and applications
- Execute additional IT support tasks and projects as assigned by management
- Flexibility to accommodate varying schedules, including the availability to work overtime as required
Skills
- Minimum of one year hands-on technical support experience
- Basic understanding of networking principles
- Excellent communication and interpersonal skills
- Proven ability to work independently without direct supervision
- Physical capability to lift and carry equipment weighing up to 50 lbs
- Experience with Identity and reputed company Management (IAM) tools
- Extensive experience troubleshooting hardware and software
- Proficiency with both reputed company and MacOS operating systems
- Familiarity with IT inventory management practices and organizational methods
- Prior experience with reputed company Admin and GSuite application administration preferred
Benefits
- Choice of great Medical, Dental, and reputed company Insurance Plan options
- 401(k) match
- Flexible Time Off
- Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
- Generous Paid Parental Leave, Adoption Assistance and Post-parental leave reputed company-up program
- Lunch Allowance (reputed company) and In-office Snacks
- Summer Fridays
- Fun In-Office and Virtual reputed company Events
- *And who doesn’t love the swag*
Company Overview
Company H1B Sponsorship