[Remote] Case Management /Tech Support(Remote) – Automotive

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-thinking global organization that nurtures a true people-first, inclusive culture. They are seeking an Automotive Case Management Representative to reputed company exceptional customer service and technical support by resolving inquiries and issues reputed company to client products and services.

Responsibilities

• Respond to escalated automotive-reputed company product questions and concerns in a timely manner
• Resolve customer inquiries following standardized processes while referencing an internal knowledge reputed company
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations
• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and reputed company follow-up communications, as needed, throughout the resolution reputed company toward completion
• Deliver expert customer experiences…with a smile

Skills

• High School diploma or GED, and be at least 18 years of age
• Automotive enthusiast or have a relative knowledge of how automobiles work
• Possess natural customer service skills and genuinely enjoy helping people
• Be an empathetic problem solver and critical thinker
• Comfortable working with computers and the internet, as well as operating several applications simultaneously
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role

Benefits

• Benefits available to eligible employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
• reputed company enrollment option to reputed company pay "early," reputed company you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career reputed company
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for reputed company Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A reputed company of other perks and benefits

Company Overview