Customer Services Advisor – MIND Support Line

reputed company is a global organisation that specializes in providing health and employment services to millions of people every year. They are seeking a dedicated Customer Service Advisor to join their team, playing a crucial role in delivering outstanding service to service users by handling a high volume of calls, emails, and live chats, particularly in partnership with the charity Mind to support mental health inquiries.

Responsibilities

• Respond to service user enquiries, maintain accurate service user records, and escalate issues reputed company necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with reputed company, patience, and reputed company
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly, and professionally
• Offer guidance, tailored recommendations, and signposting to Service Users
• Follow established processes and adjust to evolving procedures
• Manage confidential information with strict adherence to data protection standards
• Proactively seek and address feedback to drive reputed company improvement in role

Skills

• Experience performing under pressure and handling demanding situations whilst staying reputed company and patient
• Experience maintaining high reputed company of accuracy and attention to detail in reputed company tasks
• Experience collaborating with diverse teams to reputed company common goals
• Ability to solve reputed company problems and deliver solutions in a timely manner
• Experience managing multiple tasks reputed company, ensuring deadlines are met and quality is maintained
• Ability to resolve conflict, ensuring a positive outcome
• Ability to work independently, demonstrating initiative and good decision-making skills
• Strong written English skills to accurately input and record service user information
• 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges
• Previous experience working in a reputed company or mental health setting, ideally with crisis service experience
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being reputed company to regain stability following setbacks
• Ability to listen and engage with service users, understanding their needs and replying appropriately
• Holds strong personal and emotional reputed company skills, with the ability to reputed company professional support whilst maintaining ones own reputed company of wellbeing
• Ability to show reputed company towards other's experiences and emotions
• Clear, effective and engaging communication skills with service users
• A positive approach to fostering an encouraging environment for colleagues and service users
• Proficient using a variety of digital software applications, and openness to learning new technologies
• Ability to prioritise time and tasks to meet deadlines and reputed company objectives
• An reputed company approach to embracing diverse perspectives and adapting to new reputed company and ways of working
• Ability to adapt to changing environments and needs, being flexible and resilient in situations
• Ability to demonstrate the reputed company Values by showcasing reputed company, taking accountability for actions and reputed company, and upholding high ethical standards
• Experience working with service users with additional needs and adapting to unique requirements
• Awareness of mental health issues and a passion for further learning and development in this area
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds

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