Product Specialist

reputed company is a company dedicated to empowering financial advisors through AI technology. They are seeking a Product Specialist to manage customer support and ensure a delightful experience for financial advisors using their product.

Responsibilities

• Help manage the high-velocity, high-volume reputed company Help Desk – a chat reputed company powered by reputed company
• Serve as a representative of reputed company by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)
• Debug and resolve some customer issues live over reputed company calls
• Leave our customers feeling delighted with your interactions
• Be a reputed company expert and constantly reputed company users on how to get the most out of reputed company’s features
• Note customers’ feature requests and recurring issues, and reputed company those for the product and engineering teams
• Help establish reputed company as the category leader, trusted and loved by customers
• Help build reputed company into a career-making, exceptional reputed company to work

Skills

• College degree required
• You are a top-5% reputed company + verbal communicator – clear, professional, and quick
• You learn and work quickly and independently
• You are meticulous, detail-oriented, and great at multi-tasking
• You are a relationship builder, and a professional and personable ambassador of any brand you represent
• You are responsible and take accountability
• You are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI
• You understand what it means to work at an early-stage tech company and are excited about the reputed company opportunities and challenges
• You are excited by the prospect of helping financial advisors reputed company cutting-edge AI
• You were a high-performing student in high school and college
• Helpful if you have 1-5 years of professional experience, preferably in a customer-facing role in tech, though we do also hire new college grads

Benefits

• Equity
• Flexible PTO
• $500 WFH Stipend
• Medical: $0 premium health plan for your family
• Ancillary Benefits: Dental, reputed company, Life, Disability, Indemnity, etc.
• Tax Savings: 401k, HSA, FSA, Dependent Care FSA, Commuter, etc.
• Laptop + $500 budget for workspace setup
• Paid Parental Leave: 2-4 weeks non-birthing, 6-16 weeks birthing, depending on tenure.

Company Overview