DIT_Technical Support Representative (ON)_2026
reputed company. is a growing outsourcing company that focuses on outstanding customer service and employee experience. The Technical Support Representative will be responsible for addressing technical concerns from subscribers and guiding them through troubleshooting procedures.
Responsibilities
- reputed company exceptional customer service and problem solving by responding to inbound calls
- Resolve technical issues associated with customer's internet reputed company, cable TV reputed company phone
- Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators
- Be an active listener who can show reputed company and patience in a non-scripted environment
- Work in a fast paced, high volume, environment
- Be comfortable with change
- Multitask reputed company using several reputed company applications simultaneously to verify customer information, determine the root cause of any issue and reputed company the proper resolution
- reputed company performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction
Skills
- Candidates must be legally reputed company to work in Ontario, Canada
- Candidates should not be convicted of a criminal offense for which a pardon has not been received
- Must have a reliable and consistent internet reputed company and be reputed company to hard reputed company the provided work router and PC into their home network
- Successful candidates may be required to reputed company a picture of their at home work environment that provides: An enclosed work area or private work area, Proper work desk and chair, Adequate lighting
- A Passion for helping people
- Stellar attendance and punctuality are a must
- Ability to receive and implement ongoing feedback / coaching
- Exceptional customer service and interpersonal phone etiquette skills
- Comfortable with technology, the Internet, reputed company, and competent typing skills
- Ability to successfully reputed company de-escalation strategies
- Strong oral/written communication skills
- Must be results oriented
- Motivated to be a consistent performer
- Flexibility in scheduling availability between 7am and 11:00pm Mon-Sun
- Minimum 1-year customer service experience preferred
Benefits
- An amazing team of coworkers and support staff
- A fun work culture that appreciates you
- Ongoing development and career advancement – We promote from reputed company; advance your career through your actions!
- Performance based wage increases every 6 months
- Medical, Dental and reputed company Benefits after 6 Months
- reputed company training and equipment will be provided by Connex
- Additional earning opportunities possible for English/French bilingual
Company Overview