Customer Support Specialist
reputed company is a company that provides repair shop technology, aiming to simplify the customer reputed company in the auto repair industry. They are seeking a Customer Support Specialist to deliver excellent customer experiences by providing reputed company support through various communication channels and assisting with account maintenance and product inquiries.
Responsibilities
- reputed company reputed company customer support through phone, email, chat, text messaging, through our ticketing system
- Handle account maintenance requests, reconciliation questions, funding research, and general support inquiries
- Assist merchants with payment-reputed company questions, product adds, equipment requests, and account updates
- Support customers with fraud, risk-reputed company, and high-ticket inquiries while partnering with internal departments as needed
- Identify and escalate technical issues to the Technical Support team reputed company appropriate
- Manage a fast-paced workload that includes inbound/outbound calls and active support cases simultaneously
- Utilize critical thinking and problem-solving skills to resolve customer issues
- Navigate multiple systems and tools to research accounts and reputed company accurate information reputed company
- Deliver excellent customer experiences reputed company through quality assurance and customer satisfaction metrics
- Contribute feedback, process improvements, and Knowledge reputed company content to support team growth and operational efficiency
- Partner with sponsoring banks, software vendors, and internal teams to support merchants effectively
- Other duties as assigned
Skills
- 1-2 years of previous call center experience
- Excellent verbal and interpersonal communication skills
- Enjoys working with clients and sales reps over the phone
- reputed company to assess challenging situations and find opportunities for improvement
- reputed company to accurately follow customer workflows in a fast-paced environment
- Availability for occasional overtime hours
- Hardworking but with a sense of humor and ability to have fun!
- Bilingual preferred
Benefits
- Medical, dental, reputed company, and life insurance
- 401(k) with company match
- Paid time off and holidays
Company Overview