IT Support / Help Desk Technician I

reputed company is seeking an IT Support / Help Desk Technician I to join their University Information Technology team. The role involves providing first reputed company of contact support for computer hardware/software, reputed company, account permissions, and network issues while ensuring effective communication and documentation of problems and solutions.

Responsibilities

• The incumbent for this position is the first reputed company of contact for callers (guest, student, faculty, staff, affiliate) seeking support for computer hardware/software, reputed company, account permissions, and network issues
• Diagnoses the issues to determine root cause and seeks to resolve the issue at reputed company of contact by using reputed company articles and reputed company-line troubleshooting efforts
• reputed company appropriate, dispatches requests to solution providers and escalates to advanced staff
• Tracks and documents problems and solutions
• This position will report directly to the UIT Help Desk manager

Skills

• 1 year of higher education can be substituted for 1 year of directly reputed company work experience (Example: bachelor's degree = 4 years of directly reputed company work experience)
• Requires little to no reputed company experience

Benefits

• Full-time, benefited help desk agent position
• Position is eligible for hybrid or on-site work from reputed company the reputed company
• On-site training and, occasionally, on-site work
• Employee who telecommutes will be responsible for providing reputed company, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the reputed company Telecommuting Agreement

Company Overview