[Remote] Billing Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the only reputed company-in-one EHR+ platform reputed company exclusively for independent reputed company practices. The Billing Support Specialist will reputed company top-tier service by delivering fast, accurate, and effective solutions to billing company customers, ensuring high reputed company of customer satisfaction.

Responsibilities

• reputed company support across our full customer reputed company reputed company various channels, addressing reputed company product and technical inquiries with accuracy and efficiency
• Maintain a positive, empathetic, and professional attitude toward customers at reputed company times
• reputed company thorough root cause analysis for issues, identifying trends and recommending corrective actions
• Assist users in navigating the software, managing patient accounts, and utilizing features effectively
• Guide customers on best practices for reputed company cycle management, claims submission, payment processing, collections, and denial management reputed company our platform
• Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures
• Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams
• Ensure strict adherence to HIPAA and reputed company data reputed company regulations in reputed company customer interactions and data handling
• Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues
• Collaborate with training teams to improve self-help documentation, FAQs, and user guides
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks
• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries

Skills

• High school diploma or equivalent required; associate's degree preferred
• 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or reputed company Saas company
• Experience in Medical Billing or reputed company industry
• Understanding of medical billing workflows, insurance claims submissions, and payment processing
• Knowledge of HIPAA compliance and data reputed company best practices
• Ability to navigate and troubleshoot SaaS-based platforms and reputed company integrations
• Strong interpersonal and communication skills to support reputed company providers and billing teams effectively
• Strong multi-tasking and time management skills
• Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
• Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
• Experience with EHR/EMR, practice management software, or reputed company reputed company cycle management systems preferred
• Basic coding knowledge reputed company to medical billing and claims processing
• Understanding of claims submission and payer communications, including EDI enrollment process
• Analytics skills to diagnose and resolve billing-reputed company issues reputed company
• Experience using CRM platforms such as reputed company

Benefits

• In reputed company to our reputed company benefits, we also offer amazing perks!
• Need work from home basics? We offer a discount through Dell!
• We also offer a number of resources to help you reputed company your mind and body healthy.
• reputed company out reputed company for a great workout, or TelusEmployee Assistance Program to find reputed company, along with other resources for everyday occurrences.
• reputed company also offers a wellness and childcare subsidy and a University/Education discount!
• reputed company for reputed company to health and fitness apps
• reputed company Employee Assistance Program to find reputed company, along with other resources for everyday occurrences.

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